The Wages of History: Emotional Labor on Public History's Front Lines

Table of Contents

{ vii } Contents List of Illustrations ix Acknowledgments xi Introduction Customer Service Superstars 1 PART I Public History’s Emotional Proletariat (1960–1996) 1. Performing a Public Service From Historic Site to Work Site (1960–1985) 27 2. “Our Seat at the Table” Interpreter Agency and Consent (1985–1996) 55 PART II Historic Fort Snelling’s Front Line (1996–2006) 3. The Wages of Living History Rewards and Costs of Emotional Investment 87 4. Pursuing Authenticity Creative Autonomy and Workplace Games 116 5. Interpreting Painful Histories Emotional Comfort and Connecting 145 Epilogue 172 Notes 179 Index 217 “This page intentionally left blank” ...