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PREFACE ix ACKNOWLEDGMENTS xv CHAPTER 1 Quality Engines 1 CHAPTER 2 Management 13 CHAPTER 3 Critics 24 CHAPTER 4 Characteristics 33 CHAPTER 5 Teaching 45 CHAPTER 6 Research 55 CHAPTER 7 Faculty 61 CHAPTER 8 Finance 69 CHAPTER 9 Budgets 82 CHAPTER 10 Measurement 96 CHAPTER 11 Quality 115 CHAPTER 12 Managing Improvement 126 CHAPTER 13 Support Services and Special Units 136 CHAPTER 14 Regulation and Governance 155 CHAPTER 15 Disruptive Change 172 CHAPTER 16 People 187 ADDITIONAL READING: A SAMPLER 203 INDEX 213 Contents This page intentionally left blank ...

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