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vii Preface ix 1 Leaders in the Middle and Their Challenges 1 2 The Journeys Begin for Kurt and Stephen 20 3 Categorizing Stakeholders 29 4 Leadership Approaches for Each Category of Stakeholders 44 5 Avoid Making Stakeholders DEAF 99 6 How Do Kurt’s and Stephen’s Journeys End? 111 7 How Can You Lead Change? 123 Index 127 Contents 2522-0-book Nickerson_nickerson 3/11/14 3:11 PM Page vii 2522-0-book Nickerson_nickerson 3/11/14 3:11 PM Page viii ...

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