Up in the Air: How Airlines Can Improve Performance by Engaging Their Employees

Index

Aer Lingus, 39–40, 59 collective bargaining, 147, 162–63 employment-relations approach, 170 low-cost competition, response to, 162–63 union partnership strategy, 172 AFA (Association of Flight Attendants), 155 AFAP (Australian Federation of Air Pilots), 42, 108, 109 AFL-CIO, 159, 182 AirAsia, 52, 53, 100–104 competitive strategy, 100–101 employment-relations approach, 95, 101–4, 170 union avoidance strategy, 59, 104 AirAsiaX, 52–53 Air Berlin, 44 aircraft productivity, 71–72, 72, 73 Air France KLM, 56–57, 186 Airline Employees Association (ALEA), 155 airline industry, Asia challenges to, 49, 50 cost trends, 70 deregulation of, 50 See also legacy airlines, Asia; new-entrant airlines, Asia airline industry, Europe cost trends, 69, 69, 70–71, 71 See also legacy airlines, Europe; new-entrant airlines, Europe airline industry, global anti-competitive behavior, 199n5 profitability of, 31, 32 regulation of, 30–31, 33 airline industry, U.S. customer dissatisfaction, 1, 2 deregulation, 18–21, 20, 24–25 employee frustration, 1, 2 employment trends, 73, 75, 75 low-cost competition within, 2–3 as national concern, 7, 189 other countries, comparison to, 29–30 regulation of, 4, 16 revenue trends, 68, 68 service quality comparisons, 5 volatility of, 2–3, 19, 20 See also competitive strategies; employment-relations strategies; labor relations; labor strikes; legacy airlines, U.S.; new-entrant airlines, U.S. Page numbers in italics refer to figures and tables. Index 216 Index airline industry, U.S., cost trends, 64–68, 65, 66, 67, 70–71, 71 fuel cost trends, 66, 66 labor cost trends, 64, 65 transport-related cost trends, 67, 67 airline industry, U.S., future scenarios, 176–79, 188–93 default option, 176–77 government leadership, 188–93 learning and innovation, 178–79 airline industry, U.S., path to sustainability, 179–88 compensation equity, 183–84 improved labor relations, 181–82 mergers and consolidations, 186–88 positive workplace culture, 179–80 sustainable business models, 185–86 airline performance defined, 87–88 employment relations and, 83–84 labor relations and, 175–76 relational coordination and, 87–88, 88, 90 Air Line Pilots Association (ALPA), 15, 93, 155, 157 Airline Pilots Association (APA), 93, 155, 158–59 airline profitability, determinants of, 169 AirTran, 115–16 cost performance, 79 employment-relations approach, 95, 170 quality performance, 80, 116 union accommodation strategy, 116 Air Wisconsin, 22 Alaska Airlines, 5 ALEA (Airline Employees Association), 155 All-American Airlines, 144 Alleghany Air, 144 alliances, international, 57–58 Aloha Airlines, 143 ALPA (Air Line Pilots Association), 15, 93, 155, 157 American Airlines acquisitions, 26 collective bargaining, 147, 149, 153–55 cost performance, 78, 79 employment-relations approach, 170 post 9/11 restructuring, 143 quality performance, 5, 80 union partnership attempt, 150–53, 172 American Eagle, 22 American Mechanics Fraternal Association (AMFA), 143–44, 155, 157 America West, 22, 26–27, 146 AMFA (American Mechanics Fraternal Association), 143–44, 155, 157 Ansett, 41 APA (Airline Pilots Association), 93, 155, 158–59 APFA (Association of Professional Flight Attendants), 155, 156–57, 158–59 Arpey, Gerard, 150, 151, 152 Asia, 49–56 Dubai, Emirate of, 54–56 legacy airlines, 29, 49, 50, 51 Malaysia, 52–54 South Korea, 51–52 Asia-Pacific Economic Cooperation Forum, 49 Association of Flight Attendants (AFA), 155 Association of Professional Flight Attendants (APFA), 155, 156–57, 158–59 Association of South East Asian Nations (ASEAN), 49 ATA Airlines, 79, 143 Australia, 41–42 Australian Airlines, 41 Australian Federation of Air Pilots (AFAP), 42, 108, 109 aviation market, global, 28 Bailey, Jeff, 5 BALPA (British Air Line Pilots Association), 36, 114 Barrett, Colleen, 92 Bethune, Gordon, 133, 139 block hours, 71–72, 72 BMI (British Midland International), 186 Bmibaby, 130 Branson, Richard, 37, 38, 41 Brenneman, Greg, 133, 139 British Air Line Pilots Association (BALPA), 36, 114 British Airways, 34–37 anticompetitive behavior, 37, 199n5 employment-relations approach, 34–36, 170 union partnership strategy, 172 British European Airways, 34 British Midland International (BMI), 186 Index 217 CAB (Civil Aeronautics Board), 16, 17 CALite, 129 Campbell, Mike (Continental), 133, 134 Campbell, Mike (easyJet), 39, 110–11, 112–13, 114 capitalism, varieties of, 4–5, 29–30 See also coordinated market economies; liberal market economies Cappelli, Peter, 57–58 carrier-within-a-carrier model. See low-cost operations Carty, Don, 150 Civil Aeronautics Board (CAB), 16, 17 codetermination, 43 collective bargaining Aer Lingus, 147, 162–63 American Airlines, 147, 149, 153–55 Continental Airlines, 134, 147, 149...