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Cross-Cultural Communication: Implications for Effective Information Services In Academic Libraries
- portal: Libraries and the Academy
- Johns Hopkins University Press
- Volume 2, Number 2, April 2002
- pp. 207-216
- 10.1353/pla.2002.0046
- Article
- Additional Information
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International students and scholars on campuses in the United States constitute a complex, diverse, and rapidly growing population that must be served effectively by academic libraries. This article examines cultural differences with a focus on communication processes and styles, and recommends ways to accommodate cross-cultural differences in information services. The article includes a survey of relevant literature and draws on the results of a series of focus groups conducted at Harvard University, the Georgia Institute of Technology, Portland State University, and one of the annual conferences of the American Library Association.