1. Editor’s Column: e-Service Journal HICSS Special Issue #3
  2. Lemuria Carter, Ludwig C. Schaupp, Jing Zhan
  3. pp. 1-2
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  1. Key Differences of Private and Public Sector Business Process Change
  2. Marlen C. Jurisch, Christian Ikas, Petra Wolf, Helmut Krcmar
  3. pp. 3-27
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  1. Designing IT-Support For Citizen Advisory Services: A Self-Determination Theory Perspective
  2. Tobias Giesbrecht, Joachim Pfister, Gerhard Schwabe
  3. pp. 60-84
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  1. Similarities and Differences in Critical Success Factors across Context and Time: An Examination in the Setting of Shared Services
  2. Mark Borman, Marijn Janssen
  3. pp. 85-105
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  1. Contributors
  2. pp. 139-142
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