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Table of Contents

  1. Editor’s Column: e-Service Journal HICSS Special Issue #3
  2. Lemuria Carter, Ludwig C. Schaupp, Jing Zhan
  3. pp. 1-2
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  1. Key Differences of Private and Public Sector Business Process Change
  2. Marlen C. Jurisch, Christian Ikas, Petra Wolf, Helmut Krcmar
  3. pp. 3-27
  4. DOI: https://doi.org/10.2979/eservicej.9.1.3
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  1. The Potential of Configurative Reference Modeling for Business to Government Reporting – A Modeling Technique and its Evaluation
  2. Mathias Eggert, Ralf Knackstedt, Stefan Fleischer, Jörg Becker
  3. pp. 28-59
  4. DOI: https://doi.org/10.2979/eservicej.9.1.28
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  1. Designing IT-Support For Citizen Advisory Services: A Self-Determination Theory Perspective
  2. Tobias Giesbrecht, Joachim Pfister, Gerhard Schwabe
  3. pp. 60-84
  4. DOI: https://doi.org/10.2979/eservicej.9.1.60
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  1. Similarities and Differences in Critical Success Factors across Context and Time: An Examination in the Setting of Shared Services
  2. Mark Borman, Marijn Janssen
  3. pp. 85-105
  4. DOI: https://doi.org/10.2979/eservicej.9.1.85
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  1. Psychosocial Modeling of Insider Threat Risk Based on Behavioral and Word Use Analysis
  2. Frank L. Greitzer, Lars J. Kangas, Christine F. Noonan, Christopher R. Brown, Thomas Ferryman
  3. pp. 106-138
  4. DOI: https://doi.org/10.2979/eservicej.9.1.106
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  1. Contributors
  3. pp. 139-142
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