In this Issue

Table of Contents

Editor’s Notes

John Gough
pp. 1-2
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Uncovering Actionable Insights for Customer Service Improvement: A Text-Mining Approach to Identify Key Themes

MD Rezwan Islam, Tim Boyd
pp. 3-19
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The Power of Insights: Leveraging Data Analytics to Drive Business Value and Performance

Gokul Murugesan
pp. 20-30
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Adopt DataOps to Support Development of Sophisticated Analytics Programs

Michael Tzaperas
pp. 31-39
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Prospect Management and Data Science: Partnering to Build an Efficient Horizon for Fundraising

Ruthie Giles, Marianne M. Pelletier
pp. 40-55
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Deployment and Integration of Machine Learning Methods with Continuous Integration/Continuous Delivery

Drew C. Wham
pp. 56-63
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Utilizing Artificial Intelligence and Machine Learning to Determine a Prediction Analytics Process for Determining Foundation Giving Gift Capacity

Jonelle Bradshaw De Hernandez, Debra Sabatini Dwyer
pp. 64-76
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Volume 3, 2023