+ MUSE Alert

In this Issue

Table of Contents

  1. From Products and Service to IT solutions: Nine Principles for Managing IT Solutions
  2. Alexander Herzfeldt, Thomas Wolferstetter, Markus Böhm, Helmut Krcmar
  3. pp. 1-22
  4. DOI: https://doi.org/10.2979/eservicej.10.2.01
  5. restricted access
  1. Measuring Perceived Service Quality and Customer Satisfaction for Service Managers: The case of the Lebanese Retail Banking Industry
  2. Zeina T Al Hakim, Bassem E. Maamari
  3. pp. 23-44
  4. DOI: https://doi.org/10.2979/eservicej.10.2.02
  5. restricted access
  1. Social Media Enabled E-Participation: Review and Agenda for Future Research
  2. Anupriya Khan, Satish Krishnan
  3. pp. 45-75
  4. DOI: https://doi.org/10.2979/eservicej.10.2.03
  5. restricted access
  1. Contributors
  3. pp. 76-78
  4. restricted access