1. Influences of Perceived E-Service Risks: The Moderating Role of Perceived Benefits
  2. Siv E. R. Skard, Herbjørn Nysveen, Helge Thorbjørnsen
  3. pp. 1-23
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  1. E-service quality, consumer satisfaction and future purchase intentions in e-retail
  2. Prateek Kalia, Dr Richa Arora, Sibongiseni Kumalo
  3. pp. 24-41
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  1. Service Quality Assessment of Internet Banking: Empirical Evidences from Namibia
  2. Johannes K. Mutesi, Michael Mutingi, Ayon Chakraborty
  3. pp. 42-65
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  1. Contributors
  2. pp. 66-68
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