e-Service Journal

Editor-in-Chief

Ramesh Venkataraman, Indiana University

Senior Editors

Sid Davis, University of Nebraska at Omaha

Amitava Dutta, George Mason University

E. Vance Wilson, University of Wisconsin, Madison

Sue Conger, University of Dallas

Associate Editors

Anil Aggarwal, University of Baltimore

Philip E. Agre, University of California, Los Angeles

Andrea Back, University of St. Gallen, Switzerland

Kelly Burke, University of Hawaii, Hilo

Nik Dalal, Oklahoma State University

Mike Ewing, Monash University, Australia

Jagdish Gangolly, State University of New York, Albany

Jon Gant, Syracuse University

Monica Garfield, Bentley College

Åke Grönlund, Umeå University, Sweden

Timothy R. Hill, San Jose State University

Stefan Klein, University College Dublin

Yogesh Malhotra, Syracuse Universit

Gloria Mark, GMD, Germany & University of California, Irvine

John Mooney, Pepperdine University

Lorne Olfman, Claremont Graduate University

Aspy Palia, University of Hawaii at Manoa

William C. Perkins, Indiana University

Nicolau Reinhard, University of São Paolo, Brazil

Jennifer Rowley, Edge Hill College, United Kingdom

Carsten Sørensen, London School of Economics

Thomas Stafford, University of Memphis

Lai Lai Tung, Nanyang Technological University

Virpi Tuunainen, Helsinki School of Economics

Chelley Vician, Michigan Technological University

K.K. Wei, National University of Singapore

Managing Editor

Chad Christensen, Indiana University

Distinguished Board of Advisors

A. James Barnes, Indiana University

Izak Benbasat, University of British Columbia

Robert P. Bostrom, University of Georgia

Mike Dunn, Indiana University

John Fernandez, City of Bloomington, Indiana

Sid Huff, Victoria University of Wellington, New Zealand

Sirkka Jarvenpaa, The University of Texas at Austin

Kenneth L. Kraemer, University of California, Irvine

William F. Miller, Stanford University

James L. Perry, Indiana University-Purdue University, Indianapolis

Henk Sol, Technical University of Delft, The Netherlands

Detmar W. Straub, Georgia State University

M. A. Venkataramanan, Indiana University

Michael Vitale, University of New South Wales, Australia

Richard T. Watson, University of Georgia

Robert W. Zmud, University of Oklahoma

Sponsor

Center for the Management of Information Technology, College of Information Science and Technology, University of Nebraska at Omaha

Department of Operations and Decision Technologies, Kelley School of Business, Indiana University