1. Services 2.0.1: Advanced Thinking on the Nature of IT Services.
  2. Tom Stafford
  3. p. 1
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  1. Why e-Service Development is Different: A Literature Review
  2. Christoph Riedl, Jan Marco Leimeister, Helmut Krcmar
  3. pp. 2-22
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  1. The Impact of Electronic Commerce on Markets for Time-Sensitive Goods
  2. Jason Kuruzovich, Henry C. Lucas Jr.
  3. pp. 23-44
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  1. Identifying e-Service Potential from Business Process Models - A Theory Nexus Approach
  2. Daniel Beverungen, Ralf Knackstedt, Axel Winkelmann
  3. pp. 45-83
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  1. Contributors
  2. pp. 84-86
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