1. Greetings Services Researchers!
  2. Tom Stafford
  3. p. 1
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  1. Move to Depth: Buyer-Provider Interactions in Online Service Marketplaces
  2. Joung Yeon Kim, Eric Wulf
  3. pp. 2-14
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  1. Integrating Sociotechnical and Technical Views of e-Services
  2. Steven Alter
  3. pp. 15-42
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  1. Evaluating the Performance and Quality of Web Services in Electronic Marketplaces
  2. Anupam Kumar Nath, Rahul Singh
  3. pp. 43-59
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  1. The End of ServQual in Online Services Research: Where to from here?
  2. Mary Tate, Joerg Evermann
  3. pp. 60-85
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  1. Contributors
  2. pp. 86-87
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