Low-Wage Work in Germany

Index

Index Boldface numbers refer to figures and tables abattoirs, 147, 167, 170. See also meatprocessing industry accident insurance fund, 45, 48 Accor, 217 age analysis: call center agents, 129; hotel industry employment, 220; income mobility , 40, 42; low-wage work incidence, 31, 32–33, 290 agriculture, 36, 37 ANG. See Arbeitgebervereinigung Nahrung und Genuss Appelbaum, E., 2 apprenticeships, 71, 76, 77, 221 Arbeitgebervereinigung Nahrung und Genuss (ANG), 154–5, 157 Arbeitsvertrags-Richtlinien (AVR), 181 Arnold, K., 115 assistant nurses. See nursing assistants automatic call distribution (ACD), 115, 137, 141 AVR. See Arbeitsvertrags-Richtlinien Autor, D., 277 BA (Bundesagentur für Arbeit). See Bundesagentur für Arbeit (BA) Baethge, M., 271 Bailey, T., 271 banking, 59, 60–61, 76, 296. See also call centers barcodes, 273 Batt, R., 134, 142n3 Baumol, J., 22 BDA. See Confederation of German Employers ’ Associations BDI See Federation of German Industries BDSI. See Bundesverband der deutschen Süßwarenindustrie benefits, employee, 45–46, 48–49, 244 Bernhardt, A., 2, 271 Berthold, N., 22, 23 Bestmeat Company BV, 153 Bofinger, P., 23 bonuses: electrical goods retail, 263–4; food-processing industry, 162; hotel industry , 227–8, 240; public hospitals, 189 Bosch, G., 23 Bostrup, P., 147 Bundesagentur für Arbeit (BA) (Federal Employment Services): datasets, 26–27; low-wage work, 30, 32, 33, 37, 38, 39; mobility out of low-wage work, 41, 42; vocational training, 150 Bundesanstalt für Arbeit (former name of Federal Employment Services), 50, 289 Bundesverband der deutschen Süßwarenindustrie (BDSI), 155–6, 157 business services industry, 37 business strategy, 160–8, 229–31, 275–6 call centers: career advancement opportunities , 127–8; cold calling restrictions, 122; collective bargaining agreements, 119, 120–1, 125–6; competitive pressures , 138–9; cross-country studies, 134, 135, 142n3; data sources, 116; definitions , 115–6, 141; employee characteristics , 128–30; employee job skills and qualifications, 128–9; employers’ associations, 121; features of, 113; female employees, 128, 140–1; fixed-term employment contracts, 132–3; government regulation of, 122; history of, 115; human resource management, 136–7; call centers (cont.) industrial relations, 119–22; job design and responsibilities, 133–6; job quality, 123, 138; low-wage work, 95, 301–2; mini-jobs, 131; offshoring, 118; outsourcing , 131–2; part-time workers, 130–1; research considerations, 114–5, 118; research methodology, 118–9; statistics , 116–7; temporary agency workers , 133; training, 134; types of, 113, 116–7; unions and unionization, 121; in U.S., 117–8, 129, 134; vocational training, 122, 128, 129; wages, 113–4, 123–6, 137–8, 139; work hours and schedules, 126, 139; working conditions, 121, 126–8, 137, 138; work organization , 113, 123, 127, 136–7, 140; works councils, 120. See also independent service providers; in-house call centers capital, 19–20, 61, 293 capital gains tax, 61 Card, D., 309 career advancement opportunities: call centers, 127–8; food-processing industry , 163; hospitals, 204–5; hotel industry , 241, 244; hotel room cleaners, 240–1; retail industry, 267–9 cashiers, low-wage work, 38, 39. See also retail industry CDU. See Christian Democratic Union Chamber of Crafts, 223 checkout systems, 270–1, 273–4, 276 child care, 85, 87, 88, 90–91 Christian Democratic Union (CDU), 70, 95, 308 Christian Social Union (CSU), 70, 95, 308 Christian Trade Union Federation, 63, 64, 70, 81 church-owned hospitals, 180–1, 187–8 cleaners, in hospitals. See hospital cleaners cleaners, in hotels. See hotel room cleaners cleaning companies: career advancement opportunities, 241; collective bargaining agreements, 183–4; competitive conditions , 222–3; hotel contracts, 222–3; wages, 184, 223, 236 cold calling restrictions, 122 collective bargaining agreements: call centers , 119, 120–1, 125–6; cleaning sector , 183–4; confectionary industry, 155–7, 171; coverage of, 63, 66, 67, 92, 305–6; cross-country studies, 9–10; dismissal protection, 79; electrical goods retail, 263–5; European Union, 67; food-processing industry, 150, 154–5; hospital sector, 180–1, 186–93; hotel and restaurant industry, 224, 226–7, 228; ineffectiveness of, 62–71; and job quality, 304; and labor market competition, 66–68; legal protections, 63; meat-processing industry, 148, 157–60, 171; metal and engineering industry , 69; organizations responsible for, 72; retail industry, 258–60, 282–3; trends, 13; and unions’ weakness, 70–71, 294; work hours, 66; works councils’ role, 64–66 college graduates. See university graduates combi-wages, 306–7 compensation. See bonuses; wages and earnings competitive advantage, 66 competitive conditions: call centers, 138–9; cleaning companies, 222–3; and collective bargaining agreements, 66–68; food-processing industry...