The Responsible Contract Manager: Protecting the Public Interest in an Outsourced World

Index

233 Abu Ghraib prisoner abuse scandal, 42, 161, 167, 207–8 accountability: and citizen-bureaucracy linkage, 84–85; of contractors, 108–11; in government contracting, 60–88; and make-or-buy decisions , 96–97; in military contracting, 159, 163; and network management, 53, 54; overview , 17–21; recommendations for, 205–10; representation as, 63 Acquisition University, 48 activating skill, 56 active linkage mechanisms, 82–83 Adams, John, 63 administrative power, 71, 75–77, 77f, 87n4 administrative services, 12, 12f AFSCME, 197 Agnew, Spiro T., 33 Agranoff, Robert, 47 Aid to Families with Dependent Children program (AFDC). See now Temporary Assistance for Needy Families program (TANF) Allison, Graham, 100 American Political Science Review, 69 American Society for Public Administration Code of Ethics, 32 American Water Works Association, 192 America Works, 176 Andrews, Edmund, 210–11 arranging skill, 56 Atlanta, Georgia, water services contracting (case study), 187–200, 204 audits: of Atlanta water services, 195; of military contracting, 160; of performance, 136, 137, 149–50 authority via representation, 62–63 automobile industry, 150 balanced scorecard, 155 Baltimore, Maryland, 55 Banishing Bureaucracy: The Five Strategies for Reinventing Government (Osborne & Plastrik), 45 Bardach, Eugene, 122 Barnard, Chester I., 93 Beard, Charles A., 61 Bechtel, 193 Bertelli, Anthony, 73 Bethea, Sally, 196 Blackwater security firm, 92 Boeing, 28 Bogotá, Colombia, 36, 94 Boss Tweed, 211 Bowman, James, 38 Boyer, William W., 87n4 Boyne, George, 121 bribes, 26–27, 33, 130 Brookings Institution, 68, 161 Brown, Trevor, 108, 109, 111 Brubaker, Elizabeth, 190 bureaucracy: citizen linkage, 74–78; as contracting problem, 128; dangers of, 72–73; and network management, 43–49; of policymaking, 68–72 bureaucratic power, 70–72 Bush, George W., 45, 165 CACI, 160–61 campaign contributions, 33, 205, 209 Campbell, Bill, 188, 191, 199 capacity: of contractors, 108–11; and make-orbuy decisions, 98–99; and network management , 109; organizational, 6, 94–95, 102; of political system, 209 capacity gap, 109 CARES (Wisconsin), 48, 49 case studies: key lessons from, 203–5; U.S. military in Iraq, 159–68; water services in Atlanta, 187–200; welfare-to-work in Philadelphia, 169–86 CBD (Commerce Business Daily), 106 chain of command, 96–97, 101 Cheney, Dick, 167 child care, 173, 174 Christopher, Martin, 50 Index Figures are indicated by “f” following the page number. 234 Index citizen-bureaucracy linkage: and accountability of contractors, 84–85; and citizen participation programs, 83–84; performance of, 74–78, 76f; via congressional control, 81; via external mechanisms, 82–83; via internal mechanisms, 78–80; via judicial control, 82 citizen participation programs, 67, 75, 78, 83–84 civilian agency contracting, 8–13, 9f Clark-Flory, Tracy, 208 Clinton–Gore National Performance Review, 45 Coalition Provisional Authority (CPA), 166 Coast Guard modernization, 48 Cochabamba, Bolivia, 193 Code of Ethics (American Society for Public Administration), 32 coercive models of political linkage, 66–67, 80 Cohen, Steven, 84, 164–65 collaborative skills, 109 collective bargaining, 142 Columbus, Ohio, 111 combat. See military contracting Commerce Business Daily (CBD), 106 Commonwealth Competition Council (Virginia ), 110 communication problems, 129–32; of management and staff, 176; and network management , 40, 52–53; and performance measurement , 136–37 communications services contracting, 160 competition: and military contracting in Iraq, 167, 168; and privatization, 191; and public ethics, 35–36 competition prescription, 5 computer-based information systems, 155–56 conflict resolution skills, 58 conflicts of interest, 34, 141. See also public ethics Congress: and citizen-bureaucracy linkage, 81; and discretionary power, 71; unethical behavior in, 25 Considine, Mark, 47, 56, 57 constitutional monarchy, 61 contract clauses: and ethics, 37; incentives, 138– 39; penalty, 130, 132–33; price adjustment mechanisms, 135; problems with, 127–28; and resource management, 16–17 Contracting 101 (SBA), 106 contracting problems, 121–44; communication, 129–32; contractor internal management issues , 132–34; environmental or external issues, 139–43; government contract issues, 134–39; in letting contracts, 127–29 contractors, 104–17; accountability of, 84–85, 97, 108–11; and capacity, 108–11; and citizen-bureaucracy linkage, 75, 76f; communication issues, 129–32; ethical standards for, 31; identifying eligible, 105–8; insufficient staffing, training, equipment, and facilities, 133; internal management problems, 132–34; monopolies, 128–29, 149; nonprofit organizations as, 15, 95, 97, 113–16, 170–71; oversight of, 108–11; performance measurement and improvement of, 111–13; and policymaking, 214; profits, 135–36; resource needs estimation by, 134–35, 190–91; unethical behavior by, 30 contracts: accountability in, 17–21; corruption issues in, 17–21, 25–30; defined, 3–5; ethics strategies for, 30–37...