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Library of Congress Cataloging-in-Publication Data The performance of performance standards / James J. Heckman . . . [et al.], editors. p. cm. Includes bibliographical references and index. ISBN-13: 978-0-88099-292-3 (pbk. : alk. paper) ISBN-10: 0-88099-292-1 (pbk. : alk. paper) ISBN-13: 978-0-88099-294-7 (hardcover : alk. paper) ISBN-10: 0-88099-294-8 (hardcover : alk. paper) 1. Government productivity. 2. Performance standards. 3. Civil service—Personnel management. I. Heckman, James J. (James Joseph) JF1525.P67P476 2011 352.6'7—dc22 2011007877© 2011 W.E. Upjohn Institute for Employment Research 300 S. Westnedge Avenue Kalamazoo, Michigan 49007-4686 The facts presented in this study and the observations and viewpoints expressed are the sole responsibility of the author. They do not necessarily represent positions of the W.E. Upjohn Institute for Employment Research. Cover design by Alcorn Publication Design. Index prepared by Diane Worden. Printed in the United States of America. Printed on recycled paper. ...

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