In lieu of an abstract, here is a brief excerpt of the content:

v Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii List of Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Chapter 2 What Kind of Person Should Be inThese Jobs? . . . . . . . . 9 Chapter 3 Organizational Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Chapter 4 In the Beginning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Chapter 5 Getting to Know the Agency and Its Culture; or, Can AnyoneTell Me What’s Going On?. . . . . . . . . . . . 25 Chapter 6 If Only the Boss Really Had Power; or, It’s Not So Lonely at theTop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Chapter 7 Finding the Right Help; or,With a Little Help from My Friends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Chapter 8 Speaking in DifferentTongues; or,When Cultures Meet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Chapter 9 The DHS Storybook; or, Hunting and Gathering. . . . . . . 48 Chapter 10 Meeting the Legislature; or, Honoring the Honorables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Chapter 11 Community Advocates; or, It Is So Much Easier to AdvocateThan Administrate . . . . . . . . . . . . . . . . . . . . . 62 Chapter 12 The Governor; or,The Guy Who Holds the Purse Strings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Contents Chapter 13 The Cabinet; or,When Collaboration Seems Like…Getting Clobbered. . . . . . . . . . . . . . . . . . . . . . . . . . 70 Chapter 14 The Auditor; or, Uh-oh, Here She Comes Again! . . . . . . 78 Chapter 15 The Press; or,The Unkindest Cut of All. . . . . . . . . . . . . . . 81 Chapter 16 The Federal Presence; or,WillThis Be Good for Us? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Chapter 17 Innovation and Change: Can Anyone DoThis? . . . . . . . . 87 Chapter 18 Procuring Services; or, Hey, Didn’t We ContractThat Out? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Chapter 19 Lessons Learned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Chapter 20 FinalThoughts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 vi | Contents ...

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