In this Book

summary
Backstage in a Bureaucracy provides a first-hand day-to-day look at running a large bureaucracy. Susan Chandler candidly shares her experiences while serving as director of the Hawai‘i State Department of Human Services for eight years, while Dick Pratt, a public administration professor and advisor to numerous public and private organizations here and abroad, offers his thoughts on what these experiences tell us about the inner workings of government agencies. Their stories—some sad, some funny, but all educational—reveal the challenges and rewards of public service.

Table of Contents

restricted access Download Full Book
  1. Cover
  2. restricted access
    • Download PDF Download
  1. Frontmatter
  2. restricted access
    • Download PDF Download
  1. Contents
  2. pp. v-vi
  3. restricted access
    • Download PDF Download
  1. Acknowledgments
  2. pp. vii-viii
  3. restricted access
    • Download PDF Download
  1. List of Abbreviations
  2. p. ix
  3. restricted access
    • Download PDF Download
  1. Chapter 1 Introduction
  2. pp. 1-8
  3. restricted access
    • Download PDF Download
  1. Chapter 2 What Kind of Person Should Be in These Jobs?
  2. pp. 9-10
  3. restricted access
    • Download PDF Download
  1. Chapter 3 Organizational Setting
  2. pp. 11-12
  3. restricted access
    • Download PDF Download
  1. Chapter 4 In the Beginning
  2. pp. 13-24
  3. restricted access
    • Download PDF Download
  1. Chapter 5 Getting to Know the Agency and Its Culture; or, Can Anyone Tell Me What’s Going On?
  2. pp. 25-34
  3. restricted access
    • Download PDF Download
  1. Chapter 6 If Only the Boss Really Had Power; or, It’s Not So Lonely at the Top
  2. pp. 35-36
  3. restricted access
    • Download PDF Download
  1. Chapter 7 Finding the Right Help; or, with a Little Help from My Friends
  2. pp. 37-41
  3. restricted access
    • Download PDF Download
  1. Chapter 8 Speaking in Different Tongues; or, When Cultures Meet
  2. pp. 42-47
  3. restricted access
    • Download PDF Download
  1. Chapter 9 The DHS Storybook; or, Hunting and Gathering
  2. pp. 48-51
  3. restricted access
    • Download PDF Download
  1. Chapter 10 Meeting the Legislature; or, Honoring the Honorables
  2. pp. 52-61
  3. restricted access
    • Download PDF Download
  1. Chapter 11 Community Advocates; or, It Is So Much Easier to Advocate Than Administrate
  2. pp. 62-65
  3. restricted access
    • Download PDF Download
  1. Chapter 12 The Governor: or, The Guy Who Holds the Purse Strings
  2. pp. 66-69
  3. restricted access
    • Download PDF Download
  1. Chapter 13 The Cabinet; or, When Collaboration Seems Like…Getting Clobbered
  2. pp. 70-77
  3. restricted access
    • Download PDF Download
  1. Chapter 14 The Auditor; or, Uh-Oh, Here She Comes Again!
  2. pp. 78-80
  3. restricted access
    • Download PDF Download
  1. Chapter 15 The Press; or, the Unkindest Cut of All…
  2. pp. 81-83
  3. restricted access
    • Download PDF Download
  1. Chapter 16 The Federal Presence; or, Will This Be Good for Us?
  2. pp. 84-86
  3. restricted access
    • Download PDF Download
  1. Chapter 17 Innovation and Change; Can Anyone Do This?
  2. pp. 87-96
  3. restricted access
    • Download PDF Download
  1. Chapter 18 Procuring Services; or, Hey, Didn’t We Contract That Out?
  2. pp. 97-104
  3. restricted access
    • Download PDF Download
  1. Chapter 19 Lessons Learned
  2. pp. 105-110
  3. restricted access
    • Download PDF Download
  1. Chapter 20 Final Thoughts
  2. pp. 111-117
  3. restricted access
    • Download PDF Download
  1. References
  2. p. 119
  3. restricted access
    • Download PDF Download
  1. Index
  2. pp. 121-123
  3. restricted access
    • Download PDF Download
Back To Top

This website uses cookies to ensure you get the best experience on our website. Without cookies your experience may not be seamless.