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22 EVERYTHING IS EVALUATED The mail continues, merciless. A questionnaire: Please help us rate the quality of care at our facility. First, were you satisfied with the services our staff endeavored to provide? Were you treated courteously, your needs addressed efficiently? Would you say that you received the very best of medical attention? No or yes? Was there sufficient consultation regarding your post-discharge situation? In short, fill in: poor, good, or excellent. Since the questionnaire’s recipient was in no state to rate, her son replied. I never was discharged at all, he wrote. It’s not a question of dissatisfied. Simply—I’m surprised you don’t recall—I died. ...

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