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Contents
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Contents Acknowledgments ix Introduction: Health Care and Getting By in America 1 1. The Pull and Perils of Health Care Work 21 2. Restructuring the New York Way 59 3. The Promise of Training 75 4. Too Skilled to Care: Multiskilling 89 5. “It All Comes Down to You”: Self-Help and Soft Skills 111 6. Training without End: Upgrading 139 7. From Skills to Meaning 159 8. A Common Cause 180 9. Education as a Benefit 208 Conclusion: A Dose of Idealism 233 viii Contents Appendix: A Note on Methods 245 Notes 253 Bibliography 279 Index 291 ...