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Accessibility and Active Offer: Health Care and Social Services in Linguistic Minority Communities

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Edited by Marie Drolet, Pier Bouchard and Jacinthe Savard. With contributions by Isabelle Arcand, Halimatou Ba, Josée Benoît, Kate Bigney, Louise Bouchard, Richard Bourhis, Linda Cardinal, Lynn Casimiro, Manon Cormier, Danielle de Moissac, Martin Desmeules, Claire-Jehanne Dubouloz, Éric Forgues, Pierre Foucher, Florette Giasson, Paulette Guitard, Lucy-Ann Kubina, Marie-Josée Laforge, Josée Lagacé, Pascal Lefebvre, Martin Normand, Nathalie Plante, Sébastien Savard, Solange van Kemenade, Sylvain Vézina and Faiçal Zellama.
2017
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summary
It is imperative that we train leaders who are able to intervene efficiently with service users and to support a better organization of the workplace. It is especially important to look at the many issues related to postsecondary training and human resources, such as recruiting and keeping these leading professionals. Accessibility and Active Offer thus combines theory and empirical data to help future professionals understand the workplace issues of accessibility and active offer of minority-language services.

This English-language adaptation of Accessibilité et offre active features an additional chapter by Richard Bourhis on issues specific to Anglophone communities in Québec.

This multidisciplinary collective work is the first to unite researchers in health, social work, sociology, political science, public administration, law and education, in order to gain more thorough knowledge of linguistic issues in health and social services, as well as of active offer of French-language services.

Published in English.

Table of Contents

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Part I: Engaging Actors: Putting the Strategic Analysis to the test
Part II: Policy Levers and Legal Measures: The Interplay of Actors
Part III: Accessibility and the Active Offer of French-Language Services
Part IV: Bilingualism and the Active Offer of French-Language Services
Part V: Issues and Strategies in Educating Future Professionals
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