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Available Open Access under CC-BY-NC licence. In a world dominated by austerity politics and policies, Advising in austerity provides a lively and thought-provoking account of the conditions, consequences and challenges of advice work in the UK, presenting a rare and rich view of the world of advice giving. Based on original research it examines how advisors negotiate the private troubles of those who come to Citizens Advice Bureaux (CAB) and construct ways forward. Exploring how advisors are trained, the strong contributor team reflect on the challenges facing Citizens Advice Bureaux in the future, where austerity will ensure that the need for advice services increase, while funding for such services declines.

Table of Contents

  1. Cover
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  1. Title, Copyright
  2. pp. i-ii
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  1. Contents
  2. pp. iii-iv
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  1. Notes on Contributors
  2. pp. v-viii
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  1. List of acronyms
  2. pp. ix-x
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  1. Introduction
  2. Samuel Kirwan, John Clarke, Morag McDermont and Alison Kite
  3. pp. 1-14
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  1. Part One
  1. Introduction
  2. John Clarke and Samuel Kirwan
  3. pp. 15-16
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  1. Case Study 1: 'Lucy': the barriers to accessing advice
  2. Jennifer Harris
  3. pp. 17-22
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  1. A reflection on Case study one: the barriers to accessing advice
  2. Sue Evans
  3. pp. 23-28
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  1. 1. Citizens Advice in austere times
  2. Morag McDermont
  3. pp. 29-42
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  1. 2. The Advice Conundrum: How to satisfy the competing demands of clients and funders. An interview with Gail Bowen-Huggett
  2. Gail Bowen-Huggett and Samuel Kirwan
  3. pp. 43-52
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  1. 3. The shift to digital advice and benefit services: implications for advice providers and their clients
  2. Jennifer Harris
  3. pp. 53-62
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  1. Part Two
  1. Introduction
  2. Morag McDermont
  3. pp. 63-64
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  1. Case Study Two 'Laura': the effect of fees upon the Employment Tribunal process
  2. Eleanor Kirk
  3. pp. 65-68
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  1. A reflection on Case study two: Laura and the effect of fees
  2. Michael Ford QC
  3. pp. 69-78
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  1. 4. The costs of justice: barriers and challenges to accessing the Employment Tribunal system
  2. Nicole Busby
  3. pp. 79-90
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  1. 5. Justice and legal remedies in employment disputes: adviser and advisee perspectives
  2. Eleanor Kirk
  3. pp. 91-104
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  1. 6. Precarity and 'austerity': employment disputes and inequalities
  2. Adam Sales
  3. pp. 105-112
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  1. Part Three
  1. Introduction
  2. John Clarke and Samuel Kirwan
  3. pp. 113-114
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  1. Case Study Three: 'Brian': an unrepresented claimant
  2. Eleanor Kirk
  3. pp. 115-118
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  1. A reflection on Case study three: 'Brian'
  2. Joe McGlade
  3. pp. 119-126
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  1. 7. Power and legality in benefits advice
  2. Joe McGlade
  3. pp. 127-138
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  1. 8. Getting from the story of a dispute to the law
  2. Emily Rose
  3. pp. 139-146
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  1. 9. Advice on the law but not legal advice so much: weaving law and life into debt advice
  2. Samuel Kirwan
  3. pp. 147-156
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  1. 10. Reflections on advising in austerity
  2. John Clarke
  3. pp. 157-162
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  1. References
  2. pp. 163-168
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  1. Index
  2. pp. 169-174
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  1. Back Cover
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Additional Information

ISBN
9781447334156
MARC Record
OCLC
982228819
Pages
136
Launched on MUSE
2021-03-11
Language
English
Open Access
Yes
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