In this Book
- A Nation on the Line: Call Centers as Postcolonial Predicaments in the Philippines
- Book
- 2018
- Published by: Duke University Press
-
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
summary
In 2011 the Philippines surpassed India to become what the New York Times referred to as "the world's capital of call centers." By the end of 2015 the Philippine call center industry employed over one million people and generated twenty-two billion dollars in revenue. In A Nation on the Line Jan M. Padios examines this massive industry in the context of globalization, race, gender, transnationalism, and postcolonialism, outlining how it has become a significant site of efforts to redefine Filipino identity and culture, the Philippine nation-state, and the value of Filipino labor. She also chronicles the many contradictory effects of call center work on Filipino identity, family, consumer culture, and sexual politics. As Padios demonstrates, the critical question of call centers does not merely expose the logic of transnational capitalism and the legacies of colonialism; it also problematizes the process of nation-building and peoplehood in the early twenty-first century.
Table of Contents
Download Full Book
- Acknowledgments
- pp. ix-xiv
- Introduction
- pp. 1-33
- Conclusion
- pp. 181-188
- Bibliography
- pp. 213-224
Additional Information
ISBN
9780822371984
Related ISBN(s)
9780822370475, 9780822370598, 9781478091004
MARC Record
OCLC
1103808794
Pages
248
Launched on MUSE
2019-06-24
Language
English
Open Access
Yes
Creative Commons
CC-BY-NC-ND
Copyright
2018