In this Book
- Cops, Teachers, Counselors: Stories from the Front Lines of Public Service
- Book
- 2009
- Published by: University of Michigan Press
summary
Whether on a patrol beat, in social service offices, or in public school classrooms, street-level workers continually confront rules in relation to their own beliefs about the people they encounter. Cops, Teachers, Counselors is the first major study of street-level bureaucracy to rely on storytelling. Steven Maynard-Moody and Michael Musheno collect the stories told by these workers in order to analyze the ways that they ascribe identities to the people they encounter and use these identities to account for their own decisions and actions. The authors show us how the world of street-level work is defined by the competing tensions of law abidance and cultural abidance in a unique study that finally allows cops, teachers, and counselors to voice their own views of their work.
Steven Maynard-Moody is Director of the Policy Research Institute and Professor of Public Administration at the University of Kansas.
Michael Musheno is Professor of Justice and Policy Studies at Lycoming College and Professor Emeritus of Justice Studies, Arizona State University.
Steven Maynard-Moody is Director of the Policy Research Institute and Professor of Public Administration at the University of Kansas.
Michael Musheno is Professor of Justice and Policy Studies at Lycoming College and Professor Emeritus of Justice Studies, Arizona State University.
Table of Contents
Download Full Book
- List of Stories
- pp. ix-x
- Acknowledgments
- pp. xi-xiv
- Part 1. Two Narratives of Street-Level Work
- 1. Dealing with Faces
- pp. 3-8
- 2. State Agents, Citizen Agents
- pp. 9-24
- 4. Physical and Emotional Spaces
- pp. 36-50
- 8. Who are the Worthy?
- pp. 97-106
- 9. Responding to the Worthy
- pp. 107-122
- 10. Street-Level Worker Knows Best
- pp. 123-138
- 11. Getting the Bad Guys
- pp. 139-152
- Appendix A. Methodology
- pp. 167-177
- Appendix B. Entry Interview
- pp. 179-180
- Appendix C. Questionnaire and Exit Interview
- pp. 181-187
- Appendix D. Story Cover Page
- pp. 189-190
- Appendix E. Story Codes
- pp. 191-192
- References
- pp. 205-213
Additional Information
ISBN
9780472023875
Related ISBN(s)
9780472068326, 9780472098323
MARC Record
OCLC
651663561
Pages
235
Launched on MUSE
2012-01-01
Language
English
Open Access
No