In this Book

buy this book Buy This Book in Print
summary
The consequences of governmental reform are not always intended. In this book, Suzanne J. Piotrowski examines how federal management reforms associated with the National Performance Review have affected, and are still affecting, implementation of the Freedom of Information Act. The intersection of the New Public Management movement and the implementation of the U.S. federal government’s transparency policy is, she argues, a clear example of unforeseen outcomes. Particular attention is paid to performance management, customer service, and contracting out initiatives, as well as to unintended consequences and their future implications for public administration scholars, practitioners, and reformers.

Table of Contents

  1. Cover
  2. restricted access
    • Download PDF Download
  1. Frontmatter
  2. restricted access
    • Download PDF Download
  1. GOVERNMENTAL TRANSPARENCY IN THE PATH OF ADMINISTRATIVE REFORM
  2. restricted access
    • Download PDF Download
  1. Contents
  2. pp. vii-viii
  3. restricted access
    • Download PDF Download
  1. Acknowledgments
  2. pp. ix-x
  3. restricted access
    • Download PDF Download
  1. Introduction
  2. pp. 1-8
  3. restricted access
    • Download PDF Download
  1. 1. Sunlight Is the Best Disinfectant
  2. pp. 9-20
  3. restricted access
    • Download PDF Download
  1. 2. Two Governmental Narratives Juxtaposed
  2. pp. 21-44
  3. restricted access
    • Download PDF Download
  1. 3. The Impact of Performance Management
  2. pp. 45-58
  3. restricted access
    • Download PDF Download
  1. 4. The Impact of Customer Service and Employee Empowerment
  2. pp. 59-74
  3. restricted access
    • Download PDF Download
  1. 5. The Impact of Contracting
  2. pp. 75-88
  3. restricted access
    • Download PDF Download
  1. 6. Analysis
  2. pp. 89-108
  3. restricted access
    • Download PDF Download
  1. APPENDIX: Research Design
  2. pp. 109-112
  3. restricted access
    • Download PDF Download
  1. Notes
  2. pp. 113-116
  3. restricted access
    • Download PDF Download
  1. Works Cited
  2. pp. 117-130
  3. restricted access
    • Download PDF Download
  1. Index
  2. pp. 131-139
  3. restricted access
    • Download PDF Download

Additional Information

ISBN
9780791480205
Related ISBN
9780791470855
MARC Record
OCLC
140277060
Pages
150
Launched on MUSE
2012-01-01
Language
English
Open Access
No
Back To Top

This website uses cookies to ensure you get the best experience on our website. Without cookies your experience may not be seamless.