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Implementation of an EConsult System with Patient Navigation
- Journal of Health Care for the Poor and Underserved
- Johns Hopkins University Press
- Volume 30, Number 1, February 2019
- pp. 28-39
- 10.1353/hpu.2019.0004
- Article
- Additional Information
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Summary:
Community and academic partners in New Haven, Connecticut designed and implemented a system whereby patients with Medicaid insurance at a community health center received electronic specialty consultation from academic medical center physicians as well as navigation to follow-up tests and face-to-face appointments. Specialty access was improved, but some patients reported being burdened by a lack of coordination for their overall care.