In lieu of an abstract, here is a brief excerpt of the content:

  • The Viability of Live Online Reference: An AssessmentSupplementary Material
  • Lisa R. Horowitz, Patricia A. Flanagan, and Deborah L. Helman

Appendix 1: Ask Us! – Live User Survey, Fall 2002 – MIT Libraries
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Appendix 2: MIT Libraries Research Help Survey – 2002: Results Summary
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Full article available here: The Viability of Live Online Reference: An Assessment


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