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IBM Branch Offices: What They Were, How They Worked, 1920s–1980s
- IEEE Annals of the History of Computing
- IEEE Computer Society
- Volume 37, Number 3, July-September 2017
- pp. 9-23
- 10.1353/ahc.2017.0020
- Article
- Additional Information
Abstract:
IBM branch offices were the company's local face around the world in the 20th century. Its sales and customer support came out of these organizations, which are described here, using the example of one branch office as a historical case study. Additionally, personal perspectives on their role of having worked with these during the 1970s and 1980s are provided.