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The Measureable Effects of Closing a Branch Library: Circulation, Instruction, and Service Perception
- portal: Libraries and the Academy
- Johns Hopkins University Press
- Volume 14, Number 4, October 2014
- pp. 633-651
- 10.1353/pla.2014.0031
- Article
- Additional Information
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This article explores the closing of the Howard Ross Library of Management at McGill University, Montreal, Canada. We hypothesized that closing a branch library would result in a decline in the use of library services. We measured library service using circulation statistics, library instruction workshop statistics, and data from the online survey LibQUAL+®. Our hypothesis was supported for instruction but was not proved for circulation statistics nor for service perception as evaluated using LibQUAL+®.