Development and Implementation of a Navigator-Facilitated Care Coordination Algorithm to Improve Clinical Outcomes of Underserved Latino Patients with Uncontrolled Diabetes

Development and implementation of an interprofessional navigator-facilitated care coordination algorithm (NAVCOM) for low-income, uninsured patients with uncontrolled diabetes at a safety-net clinic resulted in improvement of disease control as evidenced by improvement in hemoglobin A1C. This report describes the process and lessons learned from the development and implementation of NAVCOM and patient success stories.