Abstract

What should you do when you or your organization is subject to lengthy, published criticism that you think is seriously distorting and misleading? The three main options are to ignore the criticisms, to counter-attack, and to respond with information and arguments. To make a choice, it is important to assess the way audiences’ perceptions are likely to be influenced by your response.

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Additional Information

ISSN
1710-1166
Print ISSN
1198-9742
Pages
pp. 230-237
Launched on MUSE
2012-04-08
Open Access
No
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