restricted access Between Commodification and Engagement: On the Double-Edged Impact of User-Generated Metadata within the Cultural Heritage Sector

This article challenges common assumptions and opinions regarding the use of the social web by cultural heritage institutions by framing the phenomenon of user-generated metadata within the larger context of the commodification and the engagement process of our cultural heritage. Theoretical reflections on both the negative and positive long-term outcomes of the social web for libraries, archives, and museums are presented and confronted with empirical observations regarding the use of social tagging and user comments. This combination of a theoretical and an empirical approach will provide original insights into the long-term implications of user-generated metadata for cultural heritage institutions.