-
Using Content Analysis Software to Analyze Survey Comments
- portal: Libraries and the Academy
- Johns Hopkins University Press
- Volume 8, Number 4, October 2008
- pp. 423-437
- 10.1353/pla.0.0015
- Article
- Additional Information
- Purchase/rental options available:
In order to get the most from LibQUAL+™ qualitative data, libraries must organize and classify the comments of their patrons. The challenge is to do this effectively and efficiently. This article illustrates how researchers at Western Michigan University Libraries utilized ATLAS.ti 5.0 to organize, classify, and consolidate the LibQUAL+™ comments.