An Overview of International Research into the Library and Information Needs of Visually Impaired People

The background to general user needs assessment, including its value in service design and development, and the range of applicable methodologies is discussed. The diverse nature of users is recognized and the inappropriateness of a "one size fits all" approach is emphasized, with particular reference to visually impaired people. The place of research in supporting an evidence-based approach to service design and development is noted. A contextual section identifies some of the drivers that underpin appropriate and adequate provision to visually impaired people. They include legislation, international conventions, and codes of practice. Key features of the research agenda are identified. Much of the recent research relating to user needs coalesces around the theme of information technology, particularly the Internet, and assistive technology; another component of the research agenda comprises investigation of the general needs of visually impaired people in achieving a fulfilling lifestyle that includes access to information and libraries. Selected examples of completed research work from different countries are described in terms of scope, methods, and outcomes. An assessment of the need for future research concludes the article.