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The Viability of Live Online Reference: An Assessment
- portal: Libraries and the Academy
- Johns Hopkins University Press
- Volume 5, Number 2, April 2005
- pp. 239-258
- 10.1353/pla.2005.0027
- Article
- Additional Information
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Abstract
The MIT Libraries enthusiastically implemented real-time online reference service in September 2001. After 15 months, Ask Us!—Live was suspended due to ongoing software problems. This article describes the four-part assessment of the service with recommendations for the future.
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