Abstract

The MIT Libraries enthusiastically implemented real-time online reference service in September 2001. After 15 months, Ask Us!—Live was suspended due to ongoing software problems. This article describes the four-part assessment of the service with recommendations for the future.

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Additional Information

ISSN
1530-7131
Print ISSN
1531-2542
Pages
pp. 239-258
Launched on MUSE
2005-04-18
Open Access
No
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