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e-Service Journal

Vol. 1 (2001/02) through current issue

e-Service Journal is a multidisciplinary journal that publishes innovative, peer-reviewed research on the design, delivery, and impact of electronic services using a variety of computing and communication technologies. It combines both private and public sector perspectives on electronic services and bridges e-business and e-government.

Published by: Indiana University Press


E-ISSN: 1528-8234
Print ISSN: 1528-8226

Editorial Board

Volume 9, Number 3, Summer 2014

Editor-in-Chief

Ramesh Venkataraman, Indiana University

\

Senior Editors

Sid Davis, University of Nebraska at Omaha

Amitava Dutta, George Mason University

E. Vance Wilson, University of Wisconsin, Madison

Sue Conger, University of Dallas

Associate Editors

Anil Aggarwal, University of Baltimore

Philip E. Agre, University of California, Los Angeles

Andrea Back, University of St. Gallen, Switzerland

Kelly Burke, University of Hawaii, Hilo

Nik Dalal, Oklahoma State University

Mike Ewing, Monash University, Australia

Jagdish Gangolly, State University of New York, Albany

Jon Gant, Syracuse University

Monica Garfield, Bentley College

Åke Grönlund, Umeå University, Sweden

Timothy R. Hill, San Jose State University

Stefan Klein, University College Dublin

Yogesh Malhotra, Syracuse Universit

Gloria Mark, GMD, Germany & University of California, Irvine

John Mooney, Pepperdine University

Lorne Olfman, Claremont Graduate University

Aspy Palia, University of Hawaii at Manoa

William C. Perkins, Indiana University

Nicolau Reinhard, University of São Paolo, Brazil

Jennifer Rowley, Edge Hill College, United Kingdom

Carsten Sørensen, London School of Economics

Thomas Stafford, University of Memphis

Lai Lai Tung, Nanyang Technological University

Virpi Tuunainen, Helsinki School of Economics

Chelley Vician, Michigan Technological University

K.K. Wei, National University of Singapore

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Managing Editor

Chad Christensen, Indiana University

Distinguished Board of Advisors

A. James Barnes, Indiana University

Izak Benbasat, University of British Columbia

Robert P. Bostrom, University of Georgia

Mike Dunn, Indiana University

John Fernandez, City of Bloomington, Indiana

Sid Huff, Victoria University of Wellington, New Zealand

Sirkka Jarvenpaa, The University of Texas at Austin

Kenneth L. Kraemer, University of California, Irvine

William F. Miller, Stanford University

James L. Perry, Indiana University-Purdue University, Indianapolis

Henk Sol, Technical University of Delft, The Netherlands

Detmar W. Straub, Georgia State University

M. A. Venkataramanan, Indiana University

Michael Vitale, University of New South Wales, Australia

Richard T. Watson, University of Georgia

Robert W. Zmud, University of Oklahoma

Sponsor

Center for the Management of Information Technology, College of Information Science and Technology, University of Nebraska at Omaha

Department of Operations and Decision Technologies, Kelley School of Business, Indiana University

Volume 9, Number 2, Winter 2014

Editor-in-Chief

Ramesh Venkataraman, Indiana University

Senior Editors

Sid Davis, University of Nebraska at Omaha

Amitava Dutta, George Mason University

E. Vance Wilson, University of Wisconsin, Madison

Sue Conger, University of Dallas

Associate Editors

Anil Aggarwal, University of Baltimore

Philip E. Agre, University of California, Los Angeles

Andrea Back, University of St. Gallen, Switzerland

Kelly Burke, University of Hawaii, Hilo

Nik Dalal, Oklahoma State University

Mike Ewing, Monash University, Australia

Jagdish Gangolly, State University of New York, Albany

Jon Gant, Syracuse University

Monica Garfield, Bentley College

Åke Grönlund, Umeå University, Sweden

Timothy R. Hill, San Jose State University

Stefan Klein, University College Dublin

Yogesh Malhotra, Syracuse Universit

Gloria Mark, GMD, Germany & University of California, Irvine

John Mooney, Pepperdine University

Lorne Olfman, Claremont Graduate University

Aspy Palia, University of Hawaii at Manoa

William C. Perkins, Indiana University

Nicolau Reinhard, University of São Paolo, Brazil

Jennifer Rowley, Edge Hill College, United Kingdom

Carsten Sørensen, London School of Economics

Thomas Stafford, University of Memphis

Lai Lai Tung, Nanyang Technological University

Virpi Tuunainen, Helsinki School of Economics

Chelley Vician, Michigan Technological University

K.K. Wei, National University of Singapore

Managing Editor

Chad Christensen, Indiana University

Distinguished Board of Advisors

A. James Barnes, Indiana University

Izak Benbasat, University of British Columbia

Robert P. Bostrom, University of Georgia

Mike Dunn, Indiana University

John Fernandez, City of Bloomington, Indiana

Sid Huff, Victoria University of Wellington, New Zealand

Sirkka Jarvenpaa, The University of Texas at Austin

Kenneth L. Kraemer, University of California, Irvine

William F. Miller, Stanford University

James L. Perry, Indiana University-Purdue University, Indianapolis

Henk Sol, Technical University of Delft, The Netherlands

Detmar W. Straub, Georgia State University

M. A. Venkataramanan, Indiana University

Michael Vitale, University of New South Wales, Australia

Richard T. Watson, University of Georgia

Robert W. Zmud, University of Oklahoma

Sponsor

Center for the Management of Information Technology, College of Information Science and Technology, University of Nebraska at Omaha

Department of Operations and Decision Technologies, Kelley School of Business, Indiana University

Volume 9, Number 1, Fall 2013

Editor-in-Chief

Ramesh Venkataraman, Indiana University

Senior Editors

Sid Davis, University of Nebraska at Omaha

Amitava Dutta, George Mason University

E. Vance Wilson, University of Wisconsin, Madison

Sue Conger, University of Dallas

Associate Editors

Anil Aggarwal, University of Baltimore

Philip E. Agre, University of California, Los Angeles

Andrea Back, University of St. Gallen, Switzerland

Kelly Burke, University of Hawaii, Hilo

Nik Dalal, Oklahoma State University

Mike Ewing, Monash University, Australia

Jagdish Gangolly, State University of New York, Albany

Jon Gant, Syracuse University

Monica Garfield, Bentley College

Åke Grönlund, Umeå University, Sweden

Timothy R. Hill, San Jose State University

Stefan Klein, University College Dublin

Yogesh Malhotra, Syracuse Universit

Gloria Mark, GMD, Germany & University of California, Irvine

John Mooney, Pepperdine University

Lorne Olfman, Claremont Graduate University

Aspy Palia, University of Hawaii at Manoa

William C. Perkins, Indiana University

Nicolau Reinhard, University of São Paolo, Brazil

Jennifer Rowley, Edge Hill College, United Kingdom

Carsten Sørensen, London School of Economics

Thomas Stafford, University of Memphis

Lai Lai Tung, Nanyang Technological University

Virpi Tuunainen, Helsinki School of Economics

Chelley Vician, Michigan Technological University

K.K. Wei, National University of Singapore

Managing Editor

Chad Christensen, Indiana University

Distinguished Board of Advisors

A. James Barnes, Indiana University

Izak Benbasat, University of British Columbia

Robert P. Bostrom, University of Georgia

Mike Dunn, Indiana University

John Fernandez, City of Bloomington, Indiana

Sid Huff, Victoria University of Wellington, New Zealand

Sirkka Jarvenpaa, The University of Texas at Austin

Kenneth L. Kraemer, University of California, Irvine

William F. Miller, Stanford University

James L. Perry, Indiana University-Purdue University, Indianapolis

Henk Sol, Technical University of Delft, The Netherlands

Detmar W. Straub, Georgia State University

M. A. Venkataramanan, Indiana University

Michael Vitale, University of New South Wales, Australia

Richard T. Watson, University of Georgia

Robert W. Zmud, University of Oklahoma

Sponsor

Center for the Management of Information Technology, College of Information Science and Technology, University of Nebraska at Omaha

Department of Operations and Decision Technologies, Kelley School of Business, Indiana University

Volume 8, Number 3, Summer 2012

Editor-in-Chief

Ramesh Venkataraman, Indiana University

Senior Editors

Sid Davis, University of Nebraska at Omaha

Amitava Dutta, George Mason University

E. Vance Wilson, University of Wisconsin, Madison

Sue Conger, University of Dallas

Associate Editors

Anil Aggarwal, University of Baltimore

Philip E. Agre, University of California, Los Angeles

Andrea Back, University of St. Gallen, Switzerland

Kelly Burke, University of Hawaii, Hilo

Nik Dalal, Oklahoma State University

Mike Ewing, Monash University, Australia

Jagdish Gangolly, State University of New York, Albany

Jon Gant, Syracuse University

Monica Garfield, Bentley College

Åke Grönlund, Umeå University, Sweden

Timothy R. Hill, San Jose State University

Stefan Klein, University College Dublin

Yogesh Malhotra, Syracuse Universit

Gloria Mark, GMD, Germany & University of California, Irvine

John Mooney, Pepperdine University

Lorne Olfman, Claremont Graduate University

Aspy Palia, University of Hawaii at Manoa

William C. Perkins, Indiana University

Nicolau Reinhard, University of São Paolo, Brazil

Jennifer Rowley, Edge Hill College, United Kingdom

Carsten Sørensen, London School of Economics

Thomas Stafford, University of Memphis

Lai Lai Tung, Nanyang Technological University

Virpi Tuunainen, Helsinki School of Economics

Chelley Vician, Michigan Technological University

K.K. Wei, National University of Singapore

Managing Editor

Chad Christensen, Indiana University

Distinguished Board of Advisors

A. James Barnes, Indiana University

Izak Benbasat, University of British Columbia

Robert P. Bostrom, University of Georgia

Mike Dunn, Indiana University

John Fernandez, City of Bloomington, Indiana

Sid Huff, Victoria University of Wellington, New Zealand

Sirkka Jarvenpaa, The University of Texas at Austin

Kenneth L. Kraemer, University of California, Irvine

William F. Miller, Stanford University

James L. Perry, Indiana University-Purdue University, Indianapolis

Henk Sol, Technical University of Delft, The Netherlands

Detmar W. Straub, Georgia State University

M. A. Venkataramanan, Indiana University

Michael Vitale, University of New South Wales, Australia

Richard T. Watson, University of Georgia

Robert W. Zmud, University of Oklahoma

Sponsor

Center for the Management of Information Technology, College of Information Science and Technology, University of Nebraska at Omaha

Department of Operations and Decision Technologies, Kelley School of Business, Indiana University

Volume 8, Number 2, Winter 2012

Editor-in-Chief

Ramesh Venkataraman, Indiana University

Senior Editors

Sid Davis, University of Nebraska at Omaha

Amitava Dutta, George Mason University

E. Vance Wilson, University of Wisconsin, Madison

Sue Conger, University of Dallas

Associate Editors

Anil Aggarwal, University of Baltimore

Philip E. Agre, University of California, Los Angeles

Andrea Back, University of St. Gallen, Switzerland

Kelly Burke, University of Hawaii, Hilo

Nik Dalal, Oklahoma State University

Mike Ewing, Monash University, Australia

Jagdish Gangolly, State University of New York, Albany

Jon Gant, Syracuse University

Monica Garfield, Bentley College

Åke Grönlund, Umeå University, Sweden

Timothy R. Hill, San Jose State University

Stefan Klein, University College Dublin

Yogesh Malhotra, Syracuse Universit

Gloria Mark, GMD, Germany & University of California, Irvine

John Mooney, Pepperdine University

Lorne Olfman, Claremont Graduate University

Aspy Palia, University of Hawaii at Manoa

William C. Perkins, Indiana University

Nicolau Reinhard, University of São Paolo, Brazil

Jennifer Rowley, Edge Hill College, United Kingdom

Carsten Sørensen, London School of Economics

Thomas Stafford, University of Memphis

Lai Lai Tung, Nanyang Technological University

Virpi Tuunainen, Helsinki School of Economics

Chelley Vician, Michigan Technological University

K.K. Wei, National University of Singapore

Managing Editor

Chad Christensen, Indiana University

Distinguished Board of Advisors

A. James Barnes, Indiana University

Izak Benbasat, University of British Columbia

Robert P. Bostrom, University of Georgia

Mike Dunn, Indiana University

John Fernandez, City of Bloomington, Indiana

Sid Huff, Victoria University of Wellington, New Zealand

Sirkka Jarvenpaa, The University of Texas at Austin

Kenneth L. Kraemer, University of California, Irvine

William F. Miller, Stanford University

James L. Perry, Indiana University-Purdue University, Indianapolis

Henk Sol, Technical University of Delft, The Netherlands

Detmar W. Straub, Georgia State University

M. A. Venkataramanan, Indiana University

Michael Vitale, University of New South Wales, Australia

Richard T. Watson, University of Georgia

Robert W. Zmud, University of Oklahoma

Sponsor

Center for the Management of Information Technology, College of Information Science and Technology, University of Nebraska at Omaha

Department of Operations and Decision Technologies, Kelley School of Business, Indiana University

Volume 8, Number 1, Fall 2011

Editorial Office Contact Information:

Black Film Center/Archive
Indiana University
Wells Library / Room 044
1320 East Tenth Street
Bloomington, IN 47405

Email: blackcam@indiana.edu

Editor-in-chief

Michael T. Martin

Advisory Editorial Board

Roy Armes, Middlesex University, United Kingdom (emeritus)
Erna Beumers, Conservator Afrika, Netherlands
Eileen Julien, Indiana University, United States
Gaston Kabore, IMAGINE--Film Training Institute, Ougadougou, Burkina Faso
Lucia Saks, University of Cape Town
Gregory Waller, Indiana University, United States
Lamont Yeakey, California State University , Los Angeles, United States
Bruce Paddington, University of West Indies, Trinidad

Volume 7, Number 3, Summer 2011

Editorial Office Contact Information:

Black Film Center/Archive
Indiana University
Wells Library / Room 044
1320 East Tenth Street
Bloomington, IN 47405

Email: blackcam@indiana.edu

Editor-in-chief

Michael T. Martin

Advisory Editorial Board

Roy Armes, Middlesex University, United Kingdom (emeritus)
Erna Beumers, Conservator Afrika, Netherlands
Eileen Julien, Indiana University, United States
Gaston Kabore, IMAGINE--Film Training Institute, Ougadougou, Burkina Faso
Lucia Saks, University of Cape Town
Gregory Waller, Indiana University, United States
Lamont Yeakey, California State University , Los Angeles, United States
Bruce Paddington, University of West Indies, Trinidad

Volume 7, Number 2, Winter 2010

Editorial Office Contact Information:

Indiana University
Kelley School of Business
Godfrey Graduate and Executive Education Center, Room 2000S
1275 E. Tenth Street
Bloomington, IN 47405

Phone: 812.855.2641
E-mail: venkat@indiana.edu

Editor-in-Chief:

Dr. Ramesh Venkatarama

Managing Editor:

Chad Christensen

Executive Editor:

Laku Chidambaram

Senior Editors:

Ellen Christiaanse
Maung Sein
Bernard Tan
Ramesh Venkataraman

Associate Editors:

Annil Aggarwal
Philip E. Agre
Andrea Back
Kelly Burke
Nik Dalal
Sid Davis
Amitave Dutta
Mike Ewing
Jane Fountain
Jaglish Gangolly
Jon Gant
Monica Garfield
Āke Grönlund
Timothy R. Hill
Dianne Jordan
Stefan Klein
Yogesh Malhotra
Gloria Mark
John Mooney
Loren Olfman
Aspy Palia
William C. Perkins
Cara Okleshen Peters
Nicolau Reinhard
Jennifer Rowley
Carsten Sørensen
Thomas Stafford
Lai Lai Tung
Virpi Tuunainen
Chelly Vician
K.K. Wei

Assistant Editor:

Terrance Schoonover

Distinguished Board of Advisors:

A. James Barnes
Izak Benbasat
Robert P. Bostrom
Mike Dunn
John Fernandez
Sid Huff
Sirkka Jarvenpaa
Kenneth L. Kraemer
William F. Miller
James L. Perry
Henk Sol
Detmar W. Straub
M.A. Venkataramanan
Michael Vitale
Richard T. Watson
Robert W. Zmud

Associate Editors:

Anil Aggarwal
Philip E. Agre
Andrea Back
Kelly Burke
Nik Dalal
Sid Davis
Amitava Dutta
Mike Ewing
Jane Fountain
Jagdish Gangolly
Jon Gant
Monica Garfield
Åke Grönlund
Timothy R. Hill
Dianne Jordan
Stefan Klein
Yogesh Malhotra
Gloria Mark
John Mooney
Lorne Olfman
Aspy Palia
William C. Perkins
Cara Okleshen Peters
Nicolau Reinhard
Jennifer Rowley
Carsten Sørensen
Lai Lai Tung
Virpi Kristiina Tuunainen
Chelley Vician
K.K. Wei

Volume 7, Number 1, Fall 2010

Editorial Office Contact Information:

Indiana University
Kelley School of Business
Godfrey Graduate and Executive Education Center, Room 2000S
1275 E. Tenth Street
Bloomington, IN 47405

Phone: 812.855.2641
E-mail: venkat@indiana.edu

Editor-in-Chief:

Dr. Ramesh Venkatarama

Managing Editor:

Chad Christensen

Executive Editor:

Laku Chidambaram

Senior Editors:

Ellen Christiaanse
Maung Sein
Bernard Tan
Ramesh Venkataraman

Associate Editors:

Annil Aggarwal
Philip E. Agre
Andrea Back
Kelly Burke
Nik Dalal
Sid Davis
Amitave Dutta
Mike Ewing
Jane Fountain
Jaglish Gangolly
Jon Gant
Monica Garfield
Āke Grönlund
Timothy R. Hill
Dianne Jordan
Stefan Klein
Yogesh Malhotra
Gloria Mark
John Mooney
Loren Olfman
Aspy Palia
William C. Perkins
Cara Okleshen Peters
Nicolau Reinhard
Jennifer Rowley
Carsten Sørensen
Thomas Stafford
Lai Lai Tung
Virpi Tuunainen
Chelly Vician
K.K. Wei

Assistant Editor:

Terrance Schoonover

Distinguished Board of Advisors:

A. James Barnes
Izak Benbasat
Robert P. Bostrom
Mike Dunn
John Fernandez
Sid Huff
Sirkka Jarvenpaa
Kenneth L. Kraemer
William F. Miller
James L. Perry
Henk Sol
Detmar W. Straub
M.A. Venkataramanan
Michael Vitale
Richard T. Watson
Robert W. Zmud

Associate Editors:

Anil Aggarwal
Philip E. Agre
Andrea Back
Kelly Burke
Nik Dalal
Sid Davis
Amitava Dutta
Mike Ewing
Jane Fountain
Jagdish Gangolly
Jon Gant
Monica Garfield
Åke Grönlund
Timothy R. Hill
Dianne Jordan
Stefan Klein
Yogesh Malhotra
Gloria Mark
John Mooney
Lorne Olfman
Aspy Palia
William C. Perkins
Cara Okleshen Peters
Nicolau Reinhard
Jennifer Rowley
Carsten Sørensen
Lai Lai Tung
Virpi Kristiina Tuunainen
Chelley Vician
K.K. Wei

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