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e-Service Journal

Vol. 1 (2001/02) through current issue

e-Service Journal is a multidisciplinary journal that publishes innovative, peer-reviewed research on the design, delivery, and impact of electronic services using a variety of computing and communication technologies. It combines both private and public sector perspectives on electronic services and bridges e-business and e-government.

Published by: Indiana University Press


E-ISSN: 1528-8234
Print ISSN: 1528-8226

Indexing/Abstracting

EBSCO Business Source Premier
EBSCO Current Abstracts
EBSCO Current Citations Express
Business Periodicals Index
Wilson Omnifile
ProQuest ABI/Inform Global

Submission Guidelines

e-Service Journal publishes regular research articles and shorter articles including reviews, outlooks, and responses. (Instructions for each article type are available at www.e-sj.org.) Papers submitted for publication must be original, previously unpublished, and not under consideration for publication elsewhere. Papers presented at conferences can, with appropriate changes, be considered for publication. All submissions will undergo a review process.

From time to time, e-Service Journal publishes special issues focused on themes related to e-business and e-government. Researchers who are interested in guest editing such a special issue may submit a one page proposal (outlining the theme, the topics to be covered, and names of potential contributors) along with short biographies of the proposed guest editor(s).

All papers and proposals should be sent as e-mail attachments (in MS Word or similar format) to editor@e-sj.org.

Editorial Office Contact Information:
Indiana University
Kelley School of Business
1275 E. Tenth Street
Bloomington, IN 47405
Phone: 812.855.2641
Fax: 812.856.4123

E-mail: editor@e-sj.org
URL: www.e-sj.org

Advertising Information

Advertising in the prestigious scholarly journals included in the IU Press/Journals list will ensure that your message reaches the precise community you need to inform. Low ad rates help you get the most out of your print advertising dollars.

Terms

All ads are subject to the publisher’s approval.

All ads must have a signed insertion order with complete contact information for the advertiser (name, phone, fax, billing address, and email address).

Prepayment is required of first-time advertisers.

All materials are due by the closing dates.

Advertisers may not cancel reserved ad space on or after the insertion deadline.

All ad manipulation will be charged at $50 per ad.

Invoices and tearsheets will be sent after publication.

Payment terms are 30 days from invoice date.

Payment information

Checks should be drawn against funds in a US bank account and made payable to Indiana University.

Credit card payments are accepted.

Please be sure to include the name of the journal in which your ad was published.

Discounts

A 25% discount is given to advertisers who reserve space in two issues (for semi-annuals) or in three or more issues (for tri-annuals and quarterlies).

A 10% discount is given to advertisers who reserve a two-page spread.

A 15% discount is given to agencies.

Agencies are responsible for their clients’ ad costs.

Submission Specifications

Only 300 dpi print-optimized PDF files are accepted.

All fonts must be embedded.

The dimensions of the files must exactly match the dimensions of the reserved ad space.

Files should be submitted as uncompressed attachments to jrnlsads@indiana.edu.

Exchange Advertising

Partner with us in a reciprocal ad exchange. Ads run for free on a space available basis. For more information contact us at journals@indiana.edu.

Contact information

Linda Bannister, Marketing Manager
Indiana University Press
601 North Morton Street
Bloomington, Indiana 47404 USA
Voice: 812.855.9449
Fax: 812-855-8507
Email: llbannis@indiana.edu

Editorial Board

Volume 9, Number 2, Winter 2014

Editor-in-Chief

Ramesh Venkataraman, Indiana University

Senior Editors

Sid Davis, University of Nebraska at Omaha

Amitava Dutta, George Mason University

E. Vance Wilson, University of Wisconsin, Madison

Sue Conger, University of Dallas

Associate Editors

Anil Aggarwal, University of Baltimore

Philip E. Agre, University of California, Los Angeles

Andrea Back, University of St. Gallen, Switzerland

Kelly Burke, University of Hawaii, Hilo

Nik Dalal, Oklahoma State University

Mike Ewing, Monash University, Australia

Jagdish Gangolly, State University of New York, Albany

Jon Gant, Syracuse University

Monica Garfield, Bentley College

Åke Grönlund, Umeå University, Sweden

Timothy R. Hill, San Jose State University

Stefan Klein, University College Dublin

Yogesh Malhotra, Syracuse Universit

Gloria Mark, GMD, Germany & University of California, Irvine

John Mooney, Pepperdine University

Lorne Olfman, Claremont Graduate University

Aspy Palia, University of Hawaii at Manoa

William C. Perkins, Indiana University

Nicolau Reinhard, University of São Paolo, Brazil

Jennifer Rowley, Edge Hill College, United Kingdom

Carsten Sørensen, London School of Economics

Thomas Stafford, University of Memphis

Lai Lai Tung, Nanyang Technological University

Virpi Tuunainen, Helsinki School of Economics

Chelley Vician, Michigan Technological University

K.K. Wei, National University of Singapore

Managing Editor

Chad Christensen, Indiana University

Distinguished Board of Advisors

A. James Barnes, Indiana University

Izak Benbasat, University of British Columbia

Robert P. Bostrom, University of Georgia

Mike Dunn, Indiana University

John Fernandez, City of Bloomington, Indiana

Sid Huff, Victoria University of Wellington, New Zealand

Sirkka Jarvenpaa, The University of Texas at Austin

Kenneth L. Kraemer, University of California, Irvine

William F. Miller, Stanford University

James L. Perry, Indiana University-Purdue University, Indianapolis

Henk Sol, Technical University of Delft, The Netherlands

Detmar W. Straub, Georgia State University

M. A. Venkataramanan, Indiana University

Michael Vitale, University of New South Wales, Australia

Richard T. Watson, University of Georgia

Robert W. Zmud, University of Oklahoma

Sponsor

Center for the Management of Information Technology, College of Information Science and Technology, University of Nebraska at Omaha

Department of Operations and Decision Technologies, Kelley School of Business, Indiana University

Volume 9, Number 1, Fall 2013

Editor-in-Chief

Ramesh Venkataraman, Indiana University

Senior Editors

Sid Davis, University of Nebraska at Omaha

Amitava Dutta, George Mason University

E. Vance Wilson, University of Wisconsin, Madison

Sue Conger, University of Dallas

Associate Editors

Anil Aggarwal, University of Baltimore

Philip E. Agre, University of California, Los Angeles

Andrea Back, University of St. Gallen, Switzerland

Kelly Burke, University of Hawaii, Hilo

Nik Dalal, Oklahoma State University

Mike Ewing, Monash University, Australia

Jagdish Gangolly, State University of New York, Albany

Jon Gant, Syracuse University

Monica Garfield, Bentley College

Åke Grönlund, Umeå University, Sweden

Timothy R. Hill, San Jose State University

Stefan Klein, University College Dublin

Yogesh Malhotra, Syracuse Universit

Gloria Mark, GMD, Germany & University of California, Irvine

John Mooney, Pepperdine University

Lorne Olfman, Claremont Graduate University

Aspy Palia, University of Hawaii at Manoa

William C. Perkins, Indiana University

Nicolau Reinhard, University of São Paolo, Brazil

Jennifer Rowley, Edge Hill College, United Kingdom

Carsten Sørensen, London School of Economics

Thomas Stafford, University of Memphis

Lai Lai Tung, Nanyang Technological University

Virpi Tuunainen, Helsinki School of Economics

Chelley Vician, Michigan Technological University

K.K. Wei, National University of Singapore

Managing Editor

Chad Christensen, Indiana University

Distinguished Board of Advisors

A. James Barnes, Indiana University

Izak Benbasat, University of British Columbia

Robert P. Bostrom, University of Georgia

Mike Dunn, Indiana University

John Fernandez, City of Bloomington, Indiana

Sid Huff, Victoria University of Wellington, New Zealand

Sirkka Jarvenpaa, The University of Texas at Austin

Kenneth L. Kraemer, University of California, Irvine

William F. Miller, Stanford University

James L. Perry, Indiana University-Purdue University, Indianapolis

Henk Sol, Technical University of Delft, The Netherlands

Detmar W. Straub, Georgia State University

M. A. Venkataramanan, Indiana University

Michael Vitale, University of New South Wales, Australia

Richard T. Watson, University of Georgia

Robert W. Zmud, University of Oklahoma

Sponsor

Center for the Management of Information Technology, College of Information Science and Technology, University of Nebraska at Omaha

Department of Operations and Decision Technologies, Kelley School of Business, Indiana University

Volume 8, Number 3, Summer 2012

Editor-in-Chief

Ramesh Venkataraman, Indiana University

Senior Editors

Sid Davis, University of Nebraska at Omaha

Amitava Dutta, George Mason University

E. Vance Wilson, University of Wisconsin, Madison

Sue Conger, University of Dallas

Associate Editors

Anil Aggarwal, University of Baltimore

Philip E. Agre, University of California, Los Angeles

Andrea Back, University of St. Gallen, Switzerland

Kelly Burke, University of Hawaii, Hilo

Nik Dalal, Oklahoma State University

Mike Ewing, Monash University, Australia

Jagdish Gangolly, State University of New York, Albany

Jon Gant, Syracuse University

Monica Garfield, Bentley College

Åke Grönlund, Umeå University, Sweden

Timothy R. Hill, San Jose State University

Stefan Klein, University College Dublin

Yogesh Malhotra, Syracuse Universit

Gloria Mark, GMD, Germany & University of California, Irvine

John Mooney, Pepperdine University

Lorne Olfman, Claremont Graduate University

Aspy Palia, University of Hawaii at Manoa

William C. Perkins, Indiana University

Nicolau Reinhard, University of São Paolo, Brazil

Jennifer Rowley, Edge Hill College, United Kingdom

Carsten Sørensen, London School of Economics

Thomas Stafford, University of Memphis

Lai Lai Tung, Nanyang Technological University

Virpi Tuunainen, Helsinki School of Economics

Chelley Vician, Michigan Technological University

K.K. Wei, National University of Singapore

Managing Editor

Chad Christensen, Indiana University

Distinguished Board of Advisors

A. James Barnes, Indiana University

Izak Benbasat, University of British Columbia

Robert P. Bostrom, University of Georgia

Mike Dunn, Indiana University

John Fernandez, City of Bloomington, Indiana

Sid Huff, Victoria University of Wellington, New Zealand

Sirkka Jarvenpaa, The University of Texas at Austin

Kenneth L. Kraemer, University of California, Irvine

William F. Miller, Stanford University

James L. Perry, Indiana University-Purdue University, Indianapolis

Henk Sol, Technical University of Delft, The Netherlands

Detmar W. Straub, Georgia State University

M. A. Venkataramanan, Indiana University

Michael Vitale, University of New South Wales, Australia

Richard T. Watson, University of Georgia

Robert W. Zmud, University of Oklahoma

Sponsor

Center for the Management of Information Technology, College of Information Science and Technology, University of Nebraska at Omaha

Department of Operations and Decision Technologies, Kelley School of Business, Indiana University

Volume 8, Number 2, Winter 2012

Editor-in-Chief

Ramesh Venkataraman, Indiana University

Senior Editors

Sid Davis, University of Nebraska at Omaha

Amitava Dutta, George Mason University

E. Vance Wilson, University of Wisconsin, Madison

Sue Conger, University of Dallas

Associate Editors

Anil Aggarwal, University of Baltimore

Philip E. Agre, University of California, Los Angeles

Andrea Back, University of St. Gallen, Switzerland

Kelly Burke, University of Hawaii, Hilo

Nik Dalal, Oklahoma State University

Mike Ewing, Monash University, Australia

Jagdish Gangolly, State University of New York, Albany

Jon Gant, Syracuse University

Monica Garfield, Bentley College

Åke Grönlund, Umeå University, Sweden

Timothy R. Hill, San Jose State University

Stefan Klein, University College Dublin

Yogesh Malhotra, Syracuse Universit

Gloria Mark, GMD, Germany & University of California, Irvine

John Mooney, Pepperdine University

Lorne Olfman, Claremont Graduate University

Aspy Palia, University of Hawaii at Manoa

William C. Perkins, Indiana University

Nicolau Reinhard, University of São Paolo, Brazil

Jennifer Rowley, Edge Hill College, United Kingdom

Carsten Sørensen, London School of Economics

Thomas Stafford, University of Memphis

Lai Lai Tung, Nanyang Technological University

Virpi Tuunainen, Helsinki School of Economics

Chelley Vician, Michigan Technological University

K.K. Wei, National University of Singapore

Managing Editor

Chad Christensen, Indiana University

Distinguished Board of Advisors

A. James Barnes, Indiana University

Izak Benbasat, University of British Columbia

Robert P. Bostrom, University of Georgia

Mike Dunn, Indiana University

John Fernandez, City of Bloomington, Indiana

Sid Huff, Victoria University of Wellington, New Zealand

Sirkka Jarvenpaa, The University of Texas at Austin

Kenneth L. Kraemer, University of California, Irvine

William F. Miller, Stanford University

James L. Perry, Indiana University-Purdue University, Indianapolis

Henk Sol, Technical University of Delft, The Netherlands

Detmar W. Straub, Georgia State University

M. A. Venkataramanan, Indiana University

Michael Vitale, University of New South Wales, Australia

Richard T. Watson, University of Georgia

Robert W. Zmud, University of Oklahoma

Sponsor

Center for the Management of Information Technology, College of Information Science and Technology, University of Nebraska at Omaha

Department of Operations and Decision Technologies, Kelley School of Business, Indiana University

Volume 8, Number 1, Fall 2011

Editorial Office Contact Information:

Black Film Center/Archive
Indiana University
Wells Library / Room 044
1320 East Tenth Street
Bloomington, IN 47405

Email: blackcam@indiana.edu

Editor-in-chief

Michael T. Martin

Advisory Editorial Board

Roy Armes, Middlesex University, United Kingdom (emeritus)
Erna Beumers, Conservator Afrika, Netherlands
Eileen Julien, Indiana University, United States
Gaston Kabore, IMAGINE--Film Training Institute, Ougadougou, Burkina Faso
Lucia Saks, University of Cape Town
Gregory Waller, Indiana University, United States
Lamont Yeakey, California State University , Los Angeles, United States
Bruce Paddington, University of West Indies, Trinidad

Volume 7, Number 3, Summer 2011

Editorial Office Contact Information:

Black Film Center/Archive
Indiana University
Wells Library / Room 044
1320 East Tenth Street
Bloomington, IN 47405

Email: blackcam@indiana.edu

Editor-in-chief

Michael T. Martin

Advisory Editorial Board

Roy Armes, Middlesex University, United Kingdom (emeritus)
Erna Beumers, Conservator Afrika, Netherlands
Eileen Julien, Indiana University, United States
Gaston Kabore, IMAGINE--Film Training Institute, Ougadougou, Burkina Faso
Lucia Saks, University of Cape Town
Gregory Waller, Indiana University, United States
Lamont Yeakey, California State University , Los Angeles, United States
Bruce Paddington, University of West Indies, Trinidad

Volume 7, Number 2, Winter 2010

Editorial Office Contact Information:

Indiana University
Kelley School of Business
Godfrey Graduate and Executive Education Center, Room 2000S
1275 E. Tenth Street
Bloomington, IN 47405

Phone: 812.855.2641
E-mail: venkat@indiana.edu

Editor-in-Chief:

Dr. Ramesh Venkatarama

Managing Editor:

Chad Christensen

Executive Editor:

Laku Chidambaram

Senior Editors:

Ellen Christiaanse
Maung Sein
Bernard Tan
Ramesh Venkataraman

Associate Editors:

Annil Aggarwal
Philip E. Agre
Andrea Back
Kelly Burke
Nik Dalal
Sid Davis
Amitave Dutta
Mike Ewing
Jane Fountain
Jaglish Gangolly
Jon Gant
Monica Garfield
Āke Grönlund
Timothy R. Hill
Dianne Jordan
Stefan Klein
Yogesh Malhotra
Gloria Mark
John Mooney
Loren Olfman
Aspy Palia
William C. Perkins
Cara Okleshen Peters
Nicolau Reinhard
Jennifer Rowley
Carsten Sørensen
Thomas Stafford
Lai Lai Tung
Virpi Tuunainen
Chelly Vician
K.K. Wei

Assistant Editor:

Terrance Schoonover

Distinguished Board of Advisors:

A. James Barnes
Izak Benbasat
Robert P. Bostrom
Mike Dunn
John Fernandez
Sid Huff
Sirkka Jarvenpaa
Kenneth L. Kraemer
William F. Miller
James L. Perry
Henk Sol
Detmar W. Straub
M.A. Venkataramanan
Michael Vitale
Richard T. Watson
Robert W. Zmud

Associate Editors:

Anil Aggarwal
Philip E. Agre
Andrea Back
Kelly Burke
Nik Dalal
Sid Davis
Amitava Dutta
Mike Ewing
Jane Fountain
Jagdish Gangolly
Jon Gant
Monica Garfield
Åke Grönlund
Timothy R. Hill
Dianne Jordan
Stefan Klein
Yogesh Malhotra
Gloria Mark
John Mooney
Lorne Olfman
Aspy Palia
William C. Perkins
Cara Okleshen Peters
Nicolau Reinhard
Jennifer Rowley
Carsten Sørensen
Lai Lai Tung
Virpi Kristiina Tuunainen
Chelley Vician
K.K. Wei

Volume 7, Number 1, Fall 2010

Editorial Office Contact Information:

Indiana University
Kelley School of Business
Godfrey Graduate and Executive Education Center, Room 2000S
1275 E. Tenth Street
Bloomington, IN 47405

Phone: 812.855.2641
E-mail: venkat@indiana.edu

Editor-in-Chief:

Dr. Ramesh Venkatarama

Managing Editor:

Chad Christensen

Executive Editor:

Laku Chidambaram

Senior Editors:

Ellen Christiaanse
Maung Sein
Bernard Tan
Ramesh Venkataraman

Associate Editors:

Annil Aggarwal
Philip E. Agre
Andrea Back
Kelly Burke
Nik Dalal
Sid Davis
Amitave Dutta
Mike Ewing
Jane Fountain
Jaglish Gangolly
Jon Gant
Monica Garfield
Āke Grönlund
Timothy R. Hill
Dianne Jordan
Stefan Klein
Yogesh Malhotra
Gloria Mark
John Mooney
Loren Olfman
Aspy Palia
William C. Perkins
Cara Okleshen Peters
Nicolau Reinhard
Jennifer Rowley
Carsten Sørensen
Thomas Stafford
Lai Lai Tung
Virpi Tuunainen
Chelly Vician
K.K. Wei

Assistant Editor:

Terrance Schoonover

Distinguished Board of Advisors:

A. James Barnes
Izak Benbasat
Robert P. Bostrom
Mike Dunn
John Fernandez
Sid Huff
Sirkka Jarvenpaa
Kenneth L. Kraemer
William F. Miller
James L. Perry
Henk Sol
Detmar W. Straub
M.A. Venkataramanan
Michael Vitale
Richard T. Watson
Robert W. Zmud

Associate Editors:

Anil Aggarwal
Philip E. Agre
Andrea Back
Kelly Burke
Nik Dalal
Sid Davis
Amitava Dutta
Mike Ewing
Jane Fountain
Jagdish Gangolly
Jon Gant
Monica Garfield
Åke Grönlund
Timothy R. Hill
Dianne Jordan
Stefan Klein
Yogesh Malhotra
Gloria Mark
John Mooney
Lorne Olfman
Aspy Palia
William C. Perkins
Cara Okleshen Peters
Nicolau Reinhard
Jennifer Rowley
Carsten Sørensen
Lai Lai Tung
Virpi Kristiina Tuunainen
Chelley Vician
K.K. Wei

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