1. Editorial: Continuous Organizational Development--Teamwork, Learning Leadership, and Measurement
  2. Charles B. Lowry
  3. pp. 1-6
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  1. Constant Vigilance, Babelfish, and Foot Surgery: Perspectives on Faculty Status and Tenure for Academic Librarians
  2. Janet Swan Hill
  3. pp. 7-22
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  1. A Collaborative Model for Teaching E-Resources: Northwestern University's Graduate Training Day
  2. Harriet Lightman, Ruth N. Reingold
  3. pp. 23-32
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  1. Penn State's Visual Image User Study
  2. Henry A. Pisciotta, Michael J. Dooris, James Frost, Michael Halm
  3. pp. 33-58
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  1. Preservation of Electronic Scholarly Publishing: An Analysis of Three Approaches
  2. Sadie L. Honey
  3. pp. 59-75
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  1. Salary Compression in the Association of Research Libraries
  2. Scott Seaman
  3. pp. 77-91
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  1. Scaling Users' Perceptions of Library Service Quality Using Item Response Theory: A LibQUAL+ TM Study
  2. Youhua Wei, Bruce Thompson, C. Colleen Cook
  3. pp. 93-104
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  1. Trends in the Usage of ISI Bibliometric Data: Uses, Abuses, and Implications
  2. Brian D. Cameron
  3. pp. 105-125
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  1. Physical Space for Virtual Services and Collections
  2. Lynn Silipigni Connaway
  3. pp. 127-131
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  1. High Tech, High Touch: Library Customer Service Through Technology (review)
  2. Elizabeth J. Wood
  3. pp. 133-134
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  1. Innovative Redesign and Reorganization of Library Technical Services: Paths for the Future and Case Studies (review)
  2. Peggy Johnson
  3. pp. 134-135
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  1. Leadership and Management Principles in Libraries in Developing Countries (review)
  2. Sha Li Zhang
  3. pp. 135-136
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  1. Metadata in Practice (review)
  2. Michelle R. Turvey
  3. pp. 137-138
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  1. Outcomes Assessment in Higher Education: Views and Perspectives (review)
  2. Cia Verschelden
  3. pp. 138-139
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  1. Outreach Services in Academic and Special Libraries (review)
  2. Amy Blair
  3. pp. 140-141
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  1. Briefly Noted
  2. Travis Johnson
  3. pp. 141-142
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