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Table of Contents

  1. The Editor's Column
  2. Ilze Zigurs
  3. pp. 1-2
  4. DOI: https://doi.org/10.1353/esj.2004.0015
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  1. Moving Towards Chapter Three
  2. Thomas F. Stafford, Carol S. Saunders
  3. pp. 3-5
  4. DOI: https://doi.org/10.1353/esj.2004.0014
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  1. Complementing Self-Serve Technology with Service Relationships: The Customer Perspective
  2. Ulrike Schultze
  3. pp. 7-31
  4. DOI: https://doi.org/10.1353/esj.2004.0012
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  1. Web Service for Knowledge Management in E-Marketplaces
  2. Rahul Singh, Lakshmi Iyer, A. F. Salam
  3. pp. 32-52
  4. DOI: https://doi.org/10.1353/esj.2004.0013
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  1. Explaining the E-Commerce Shakeout: Why Did So Many Internet-Based Businesses Fail?
  2. Janet Rovenpor
  3. pp. 53-76
  4. DOI: https://doi.org/10.1353/esj.2004.0011
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  1. Restructuring in Financial Services: A Transaction Cost Perspective
  2. Paul Mulligan, Steven R. Gordon
  3. pp. 77-98
  4. DOI: https://doi.org/10.1353/esj.2004.0010
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  1. Contributors
  3. pp. 99-101
  4. DOI: https://doi.org/10.1353/esj.2004.0009
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