restricted access   Volume 12, Number 3, July 2012

Table of Contents

guest editorial

Scholarly Communication: a Lament and a Call for Change

pp. 237-258


Enduring Visions of Instruction in Academic Libraries: A Review of a Spirited Early Twentieth-Century Discussion

pp. 259-281

Performance-based Assessment in an Online Course: Comparing Different Types of Information Literacy Instruction

pp. 283-298

Implementing the Customer Contact Center: An Opportunity to Create a Valid Measurement System for Assessing and Improving a Library's Telephone Services

pp. 299-314

Incoming Graduate Students in the Social Sciences: How Much Do They Really Know About Library Research?

pp. 315-335


Infringement Nation: Copyright 2.0 and You (review)

pp. 337-338

Middle Management in Academic and Public Libraries (review)

pp. 338-339

Mob Rule Learning: Camps, Unconferences, and Trashing the Talking Head (review)

p. 340

Open Access to STM Information: Trends, Models, and Strategies for Libraries (review)

p. 341

Briefly Noted

p. 342