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  Volume 12, Number 3, July 2012

Table of Contents

guest editorial

Scholarly Communication: a Lament and a Call for Change

pp. 237-258
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articles

Enduring Visions of Instruction in Academic Libraries: A Review of a Spirited Early Twentieth-Century Discussion

pp. 259-281
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Performance-based Assessment in an Online Course: Comparing Different Types of Information Literacy Instruction

pp. 283-298
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Implementing the Customer Contact Center: An Opportunity to Create a Valid Measurement System for Assessing and Improving a Library's Telephone Services

pp. 299-314
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Incoming Graduate Students in the Social Sciences: How Much Do They Really Know About Library Research?

pp. 315-335
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reviews

Infringement Nation: Copyright 2.0 and You (review)

pp. 337-338
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Middle Management in Academic and Public Libraries (review)

pp. 338-339
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Mob Rule Learning: Camps, Unconferences, and Trashing the Talking Head (review)

p. 340
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Open Access to STM Information: Trends, Models, and Strategies for Libraries (review)

p. 341
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Briefly Noted

p. 342
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Research Areas

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