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205 Unless otherwise indicated, quotations are from interviews with the author. The following references, in chapter sequence, complement those interviews. introduction 1 J. K. Rowling’s quotes are reported in Sam Dillon, “Messages of Exhortation, Counsel and Congratulation,” New York Times, June 15, 2008, p. 16. 2 Henry Ford’s “Think you can . . .” quote is found in www.brainyquote .com. 4 For more on dark hours, see my “Attacking the Impossible,” New Management, Fall 1985, pp. 22–25. 4–5 For more on Alexis de Tocqueville, see Clell Bryant, “Tocqueville’s America,” Smithsonian, July 2005, pp. 104–107. See also Hugh Brogan, Alexis de Tocqueville: Prophet of Democracy in the Age of Revolution—A Biography (New Haven: Yale University Press, 2006). 5 William James’ quote may be found in 5 Professor Lothar’s views are from Sharon Jayson, “Gen Nexters have their hands full,” USA Today, August 21, 2006, p. 7B. 5 President Obama’s remarks are found in “Words of Wisdom for 2006 Grads,” Christian Science Monitor, June 14, 2006, p. 14. 5 Condoleezza Rice’s quote is from ibid. 5 Norman Vincent Peale is quoted in Cynthia Crossen, “Whether People Define Themselves as Happy Depends on the Era,” Wall Street Journal, March 6, 2006, p. B1. See also Peale, The Power of Positive Thinking (New York: Prentice Hall, 1952). 5 The Coleridge quote may be found in N OTE S 206 notes to pages 6–11 6–7 Churchill’s quotes are from See also James C. Humes, The Wit & Wisdom of Winston Churchill: A Treasury of More Than 1,000 Quotations and Anecdotes (New York: HarperCollins, 1994). 7 For more on the Marshall episode, see David A. Heenan and Warren Bennis, Co-Leaders: The Power of Great Partnerships (New York: Wiley, 1999), Chapter 6, especially pp. 101–105. 7 Churchill’s description of Marshall is from M. A. Stoler, George C. Marshall: Soldier-Statesman of the American Century (Boston : Twayne, 1984), p. 130. 7 André Gide’s quote may be found in Douglas S. Looney, “What We Learn from Sports,” Christian Science Monitor, November 19, 1999, p. 11. 8 Hillary’s remarks are from Cord Cooper, “The Power of Preparation ,” Investor’s Business Daily, October 4, 1999, p. A4. 8 Matt Grough’s quote is from Robin McKie, “Taking risks: A basic human need,” San Francisco Examiner, October 12, 1997, p. A23. 8 Robert Bailey is from ibid. 9 The Edison quote is from Sonja Carberry, “Using Failure As a Learning Opportunity,” Investor’s Business Daily, November 24, 2006, p. A5. See also Adelio Cellini Linecker, “Move On From Mistakes,” Investor’s Business Daily, February 17, 2005, p. A4. 9 See Diane L. Coutu, “How Resilence Works,” Harvard Business Review, May 2002, p. 55. See also Christine Gorman, “The Importance of Resilence,” Time, January 17, 2005, pp. A52–55. 9 See John O. Whitney, “Strategic Removal for Business Units,” Harvard Business Review, July-August 1996, p. 85. 10 Professor Bandara’s views on the importance of self-efficacy are reported in Melinda Beck, “If at First You Don’t Succeed, You’re in Excellent Company,” Wall Street Journal, April 29, 2008, p. D1. 10 Faulkner’s quote may be found in 10 The Fitzgerald quote is from Cord Cooper, “Persistence: The Right Approach,” Investor’s Business Daily, July 10, 2000, p. A4. 10 See Cullen Murphy, “Against All Odds,” Atlantic, October 1995, p. 22. 11 See John W. Gardner, No Easy Victories (New York: Harper & Row, 1968), p. 134. 207 notes to pages 17–21 chapter 1. joel klein: making the grade 17 Gerry House is quoted in Sol Hurwitz, “The Super Bowl,” New York Times, August 4, 2002, p. 15. 18 Michael Casserly’s description is from Rebecca Winters, “A Job For A Superhero?” Time, February 7, 2000, p. 7l. See also Harry Bruinius, “Running big-city schools: A job fewer want,” Christian Science Monitor, January 4, 2000, pp. 2–3, and Laurel Sharper Walters, “Can White Knights Really Save America’s Schools in Distress?,” Christian Science Monitor, April 30, 1996, p. 10. 18 Paul Vallas’ response is from “A job nobody can do,” Economist, January 15, 2000, p. 27. 18–19 Klein’s “Most Americans . . .” quote is from his address “Changing the Culture of Urban Education,” Academy of Management, Atlanta, GA, August 13, 2006, p. 2. 19 Gerstner is quoted in his “Bad Schools + Shackled Principals = Outsourcing,” Wall Street Journal, October 7...


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