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vii¥¥ Illustrations Figures 3.1 A power-interest grid to help determine stakeholder and user groups 18 7.1 Example interview protocol 67 8.1 Example questionnaire: Eleventh-grade Chinese telecollaboration scenario 81 9.1 Eleventh-grade Chinese telecollaboration scenario 89 9.2 Excerpt of downloaded spreadsheet questionnaire responses 91 9.3 Example bar chart for rating-scale questionnaire item 94 9.4 Example Excel spreadsheet for analyzing focus group data 95 Tables 3.1 Stakeholders, users, uses, and questions for evaluation scenarios 25 4.1 Scenarios: Evaluation questions and indicators 33 5.1 Data-collection methods for evaluation scenarios 41 6.1 A comparison of focus groups and discussion groups 48 6.2 Example focus-group protocol 51 6.3 Scenarios: Example focus-group protocols 55 7.1 Scenarios: Example interview prompts 64 8.1 Types of closed-response questionnaire items 73 8.2 Types of open-response questionnaire items 73 9.1 Example analysis of a dichotomous questionnaire item 89 9.2 Example analysis of a multiple-choice questionnaire item 90 9.3 Example bar chart for rating-scale questionnaire item 93 9.4 Example summary of main themes from focus-group responses 99 Table 1   Stakeholder engagement plan 111 Table 2   Evaluation questions, methods, informants, sources 112 Table 3   Timeline of events 114 This page intentionally left blank ...

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