Governance Series

Published by: University of Ottawa Press

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The Service State

Rhetoric, Reality and Promise

Patrice Dutil, Cosmo Howard, John Langford and Jeffrey Roy

In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are being made to consult citizens on how to improve and integrate services. Considerable resources are being invested in measuring and showcasing performance improvement.

This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance? How should we engage users of government services? How can we create a service culture? How can we use the internet more effectively? Approaching service delivery as not merely technical but inherently political and controversial, the authors look beyond the rhetoric to see what has actually been achieved and what obstacles confront further improvements.

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Shaping Nations

Constitutionalism and Society in Australia and Canada

Edited by Linda Cardinal and David Headon

As questions concerning nationhood and national identity continue to preoccupy both Canada and Australia, Shaping Nations brings together the work of Australian and Canadian scholars around five core themes: constitutionalism, colonialism, republicanism, national identity, and governance.

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Taking It to the Hill

The Complete Guide to Appearing Before Parliamentary Committees

David McInnes

The standing committees of the House of Commons and Senate make it possible for practically any person or group to access the policy-making process and become a lobbyist. This handy and complete guide coaches prospective witnesses to do it right. Targeted primarily at those who have a stake in advancing a cause "on the hill," this guide reveals the lessons and advice of experienced parliamentarians and those who work behind the doors of Parliament. It is a "how-to" for lobbyists and advisors and "must-read" for students of political science and public administration. This refreshed edition has been updated to reflect key developments in procedure and committee practices in an ever-changing parliamentary environment.

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The Way Ahead

Meeting Canada's Productivity Challenge

Tom Brzustowski

Canada is a prosperous country, but this prosperity is being stressed by demographics, pressures on the public purse, and low productivity growth. To maintain the nation's high quality of life, prosperity must increase while remaining sustainable. Combining Tom Brzustowski's extensive knowledge of government, industry, and academia, The Way Ahead, articulates a strategy for moving the Canadian economy towards higher-value products based on research and development, describing the practical steps government, industry and academia must take to improve things in the short term and prepare strategically for the long term. He recommends increasing productivity growth by embracing an economy based on innovation, prioritizing research and development, marketing Canadian products internationally, and encouraging entrepreneurial activities in all sectors. Ultimately, increasing prosperity will require a new level of understanding, strategic coherence, and mutual support between the private and public sectors in Canada, a challenge that the author feels Canada is prepared to and absolutely must face.

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