Professional Housing Management Practices in Hong Kong

Index

Index 303 Index Advisory Committee on Private Building Management (ACPEM) 30 agency management 19 air pollution 247–248 Association of Facilities Management 269 auditing requirements 133–134 auditor’s report 129 balance sheet 129 benchmarking resources 282–283 budget preparation 131–132 budgeting 125–126 building automation systems 281–282 Building Management Coordination Team (BMCT) 26, 29–30 Building Management Ordinance (BMO) 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 46, 73, 74, 78, 79, 124, 125, 126, 128, 133, 134, 135, 136, 174, 180, 224, 256 and financial management 124–126 car park management 212–213 carbon dioxide emissions 246 cash management 134–135 City District Officers Scheme 171 cleansing 74–75 codes of practice 41–44 collection of rent or management fees 75–77 Community and Youth Officers Scheme 172 community building 70,174, 182, 186 community development 169, 170, 171, 173, 174, 175, 178, 182, 186 and resident participation in housing management 169–187 community facilitator 185, 186, 187 competitive advantage 143 comprehensive housing services 7–8 computer aided design (CAD) system 280–281 computerized maintenance management 282 Co-operative Societies 171 covenants 36 credit control 135–136 customer and market focus 230–231 customer focus 225, 238, 239 customer needs 89, 94, 95, 96, 106 Deed of Mutual Covenant (DMC) 26, 27–28, 29, 33, 34, 35, 36, 37, 38, 39, 40, 41, 43, 44, 45, 46, 58, 73, 77, 78, 79, 81, 82, 87, 125, 126, 128, 134, 135, 136, 175, 224 and financial management 126–127 drafting 27–28, 34 digital wireless communications 282 District Officers Scheme 171 Divestment of Retail Properties and Car Parking Facilities Scheme 20 304 Index ecology 248–249 economic and demographic changes 94, 95, 108 Employee Retraining Board 147, 149 energy efficiency 246, 248–249 environmental concerns 244 environmental impact 248 environmental management in housing management 243–252 environmental management systems 250 environmental quality of residential areas 251 environmental sustainability 252 establishment and maintenance of funds 125 Estate Community Work Offices 172 Estate Management Advisory Committees (EMACs) 8, 19, 21, 176 facilities management 86–87, 267–291 concepts 267–268 definitions 268 development 268–270 driving forces 271–280 future development 289–291 obstacles and risks 284–286 tools, techniques and information technologies 280–283 ways to overcome obstacles 286–289 facilities management and maintenance 112 financial accounting fundamentals 128–131 financial analysis and control 132–133 financial management 123–137 legal framework 123 financial statements 128, 130–131 global environment 244 global warming 245–246 greenhouse gas emission 246 Harbour Area Treatment Scheme 249 hawker control 81–82 hazard identification 159 high density living environment 246 Home Ownership Scheme (HOS) 14, 218, 219 Home Purchase Loan Scheme 216 Hong Kong Housing Authority 2, 7, 12–15, 19, 20, 21, 22, 24, 31, 53, 57, 66, 69, 90, 103, 145, 176, 195, 205, 209, 212, 213, 215, 216, 217, 241 Hong Kong Housing Society 9–10 Hong Kong Institute of Housing 24 Hong Kong Q-Mark Scheme 238 housing advisory centres 49, 66–69 Housing Department 14, 16, 19, 22, 29, 30, 31, 49, 56, 66, 72, 145, 176, 213, 264, 266 housing education vii housing management definitions 6–7 government intervention 26–30 major functions 1 housing management services 7–8 Housing Managers Registration Ordinance 221 Housing Ordinance 13 housing services 5 human resources employee relations 152, 154 performance management 151–152 planning 145–148 recruitment 148–149 selection 149–150 training and development 150–151 turnover rate 146 human resources focus 233–235 human resources management 143–154 concepts 143–144 income and expenditure statement 128–129 Information Technology and barriers to entry 260 and value chain 262–265 applications in facilities management 269 as a strategic resource 260 in property management 253–266 role in property management 256–260 strategic impact 254 strategic importance 253– 254 intake of residents 63–66 intelligent buildings 258, 260 International Facilities Management Association (IFMA) 269 ISO 14001 series 250 ISO 9004 238, 239 Index 305 job analysis 148 Kai-fong Associations 170 knowledge economy 253, 266 knowledge management 233, 234 Kyoto Protocol 245, 246 Labour Department 149 Land Registrar 38, 39 Lands Tribunal 39 leadership 198, 199, 228–229, 234, 238, 239 maintenance condition-based 116 cyclic 113 non-cyclic 113 planned 113, 114 predictive 113, 115–116, 122 preventive 113–114, 116, 119, 120, 122 reliability centred 113, 116–118, 121, 122 strategy 117...