Professional Housing Management Practices in Hong Kong

Contents

Contents ______________________________________________ Preface vii Contributors ix Introduction 1 Rebecca L.H. CHIU PART I Contexts of Housing Management 1. Concepts, Principles and Evolution 5 Edward Y. L. CHAN 2. Regulatory Framework 33 Walter K. L. CHAN PART II Practices of Housing Management 3. Management of Residential and Recreational Facilities 49 Edward Y. L. CHAN 4. Management of Shopping Centres 89 Edward Y. L. CHAN and Mingo S. M. KWAN 5. Management of Maintenance 111 Joseph S. L. IP 6. Financial Management 123 WONG Kit Loong 7. Human Resources Management 143 Jimmy Y. C. MAK vi Contents 8. Property Risk Management 155 Ricky Y. K. YUEN 9. Community Development and Resident Participation in 169 Housing Management KWONG Tsz Man and Johnnie C. K. CHAN 10. Professional Ethics and Attitude 189 Edward Y. L. CHAN PART III Recent Trends in Housing Management 11. Public-Private Partnership in Housing Management 209 LAU Kai Hung 12. Quality Management in Property Management 223 FAN Cheuk Hung 13. Environmental Management in Housing Management 243 Rebecca L. H. CHIU 14. Information Technology in Property Management 253 Jimmy Y. C. MAK 15. Facilities Management 267 Kelvin M. F. YAU References 293 Further Reading 299 Index 303 ...