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Professional Housing Management Practices in Hong Kong

Edited by Rebecca Lai-Har Chiu

Publication Year: 2006

By deliberating the practices of professional housing managers, this book details how the profession makes significant contribution to the safety, viability, liveability and vibrancy of the high density and high rise living environment of Hong Kong.

Published by: Hong Kong University Press, HKU


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pp. v-vi

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pp. vii-viii

In recent years, the status of the housing management profession has been on the rise. This is due to serveral factors: the growing awareness of the community and the government of the importance of proper management in enhancing the safety and value of properties; the increasing provision of common facilities such as residents’ clubs and landscaping to enhance the marketability of development...


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pp. ix-xi

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pp. 1-2

Hong Kong is known to be one of the most densely populated cities in the world. With an average population density of 6,380 persons/square kilometre and an average residential space of 13.3 square metres per person, Hong Kong is nonetheless among the cities of which the residents have the longest life spans. ...

PART I: Contexts of Housing Management

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CHAPTER 1. Concepts, Principles and Evolution

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pp. 5-32

When a society develops, the yearning for adequate housing services becomes more prominent. The high cost of housing usually constitutes the largest single expenditure of a household. Likewise, governments, whether of developed or developing countries, intervene actively in the housing market to strike a balance between supply and demand by direct and indirect subsidies. ...

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CHAPTER 2. Regulatory Framework

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pp. 33-46

Hong Kong is famous for its skyscrapers. The underlying reason behind this is the steep terrain of much of the territory and an ever growing population. In the legal context, regulatory frameworks have to be provided for the ownership and management of such skyscrapers. ...

PART II: Practices of Housing Management

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CHAPTER 3. Management of Residential and Recreational Facilities

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pp. 49-88

As elaborated upon in Chapter 1, the fundamental concept of professional housing management pertains to problem solving. This of course also applies to the management of residential properties. This chapter elaborates upon the management functions of housing professionals, and discusses, in greater detail, the involvement of the housing management professionals in the pre and initial...

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CHAPTER 4. Management of Shopping Centres

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pp. 89-110

The development of professional housing management practices in Hong Kong has over the years been mainly focused on the residential sector. In reality, management of commercial facilities, in particular shopping centres, calls for even more specialised skills and innovations. In the last decade, commercial facilities in both private and public sectors have developed considerably, responding to...

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CHAPTER 5. Management of Maintenance

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pp. 111-122

There is a growing awareness that management of building maintenance has had a low profile in the past in Hong Kong. Buildings often fail to perform satisfactorily as a result of inadequate attention to the maintenance aspects at the stages of building design, manufacture, construction/installation, testing, commissioning and occupation. ...

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CHAPTER 6. Financial Management

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pp. 123-142

The performance of a Housing Manager is measured, more often than not, by the effectiveness of and effort put into budget preparation, financial control, and cash flow management. Business plan and action plans are inevitably reflected and translated into financial terms in the budget. Progress of work and achievements are easily monitored by financial statements/reports, and overall...

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CHAPTER 7. Human Resources Management

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pp. 143-154

As a result of the changes in the business landscape and technology, competitive advantages always shift over time, rendering some important sources of past competitive success less so. However, the workforce, and how it is organized and managed, is an increasingly important source of competitive advantage (Pfeffer,1994). ...

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CHAPTER 8. Property Risk Management

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pp. 155-167

The many recent tragic accidents in Hong Kong’s built environment have awakened housing practitioners to the pressing need to include risk management as an essential task of their professional practices. The alarming situation has prompted policy-makers in the government to attend to the appalling conditions of the territory’s older housing stock. ...

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CHAPTER 9. Community Development and Resident Participation in Housing Management

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pp. 169-187

Community is a word with many, some may say too many, meanings (Lyon, 1989). One of the first American sociologists to define community was Robert Park. The essential characteristics of a community as conceived by Park are: (a) a population territorially organized; (b) it is generally rooted in the soil it occupies; and (c) its...

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CHAPTER 10. Professional Ethics and Attitude

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pp. 189-205

Having learned from the previous chapters the growing complexity and challenges of housing management, and the techniques and knowledge involved, we need to learn from our veterans’ practical experience as to how housing managers can equip themelves in order to become “masters of all trades”, competent in solving the problems as discussed in previous chapters. ...

PART III: Recent Trends in Housing Management

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CHAPTER 11. Public-Private Partnership in Housing Management

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pp. 209-222

Through a series of public sector reforms, the government has advocated in recent years greater public-private partnership with a view to improving the effectiveness and efficiency of its services. With reforms driven in such a direction, it is evident that public sector services are now closer to management theories pertinent to the market economy, accountability, corporate governance, business planning,...

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CHAPTER 12. Quality Management in Property Management

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pp. 223-242

Hong Kong has faced significant political, economic, social and technological changes in recent years. Given the escalating demand of owners and the freedom of consumer choice, owners will no longer tolerate management companies with substandard services. To keep pace with this new development, the property management industry must strive towards the goal of providing a customer-...

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CHAPTER 13. Environmental Management in Housing Management

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pp. 243-252

Socio-ecologically housing development is a process that involves the transformation of natural resources, via labour power, into livable spaces. Subsequently the housing units so produced provide shelter, use and reproduce energy, and deliver waste to the wider community (Bhatti, 1994). ...

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CHAPTER 14. Information Technology in Property Management

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pp. 253-266

Entering into the last decade of the twentieth century, the business environment of the world experienced a great change and that was globalization. The impacts of globalization on business are enormous and one of them is the intensified competition. The loss of boundaries at business frontiers brings in competitors from all over the world to most countries. ...

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CHAPTER 15. Facilities Management

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pp. 267-291

The concepts of facilities management have evolved over decades. Despite the long history of development, papers or studies specifically devoted to the topic did not appear until the last decade. Corporate resources directed to this aspect have drastically increased in the last few years. ...


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pp. 293-297

Further Reading

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pp. 299-301


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pp. 303-307

E-ISBN-13: 9789888052684
Print-ISBN-13: 9789622098039

Page Count: 320
Publication Year: 2006