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14 Instructions If you determine that work procedures prevent the practice of processing, treat the request as an inquiry. Submitting a problem ticket dismisses this appeal, but must initiate from inside the QIC. To determine if the appeal is a valid appeal, OK the request and notify that the system is requiring the reopening. No further argument to correct the record of your intent to open a clerical error is necessary; treat the duplicate as a hyperlink for the existing appropriate appeal. Process then, the open request. Include your findings in the letter, then save the file as a documented inquiry. Repeat. ...

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