Low-Wage Work in the Wealthy World

Contents

Contents Contributors xi Foreword xv Robert M. Solow and Eric Wanner Chapter 1 Introduction and Overview 1 Eileen Appelbaum, Gerhard Bosch, Jérôme Gautié, Geoff Mason, Ken Mayhew, Wiemer Salverda, John Schmitt, and Niels Westergaard-Nielsen PART I LOW-WAGE WORK AND NATIONAL LABOR 33 MARKET INSTITUTIONS Chapter 2 Low Pay, Working Conditions, and Living 35 Standards Geoff Mason and Wiemer Salverda Chapter 3 Industrial Relations, Legal Regulations, and 91 Wage Setting Gerhard Bosch, Ken Mayhew, and Jérôme Gautié Chapter 4 The Impact of Institutions on the Supply Side 147 of the Low-Wage Labor Market Jérôme Gautié, Niels Westergaard-Nielsen, and John Schmitt, with Ken Mayhew PART II INDUSTRY CASE STUDIES 183 Chapter 5 Institutions, Firms, and the Quality of Jobs in 185 Low-Wage Labor Markets Eileen Appelbaum Chapter 6 Retail Jobs in Comparative Perspective 211 Françoise Carré, Chris Tilly, Maarten van Klaveren, and Dorothea Voss-Dahm Chapter 7 Working at the Wage Floor: Hotel Room 269 Attendants and Labor Market Institutions in Europe and the United States Achim Vanselow, Chris Warhurst, Annette Bernhardt, and Laura Dresser Chapter 8 Cleaning and Nursing in Hospitals: 319 Institutional Variety and the Reshaping of Low-Wage Jobs Philippe Méhaut, Peter Berg, Damian Grimshaw, and Karen Jaehrling, with Marc van der Meer and Jacob Eskildsen Chapter 9 Tough Meat, Hard Candy: Implications for 367 Low-Wage Work in the Food-Processing Industry Klaus G. Grunert, Susan James, and Philip Moss Chapter 10 Restructuring Customer Service: Labor 421 Market Institutions and Call Center Workers in Europe and the United States Caroline Lloyd, Claudia Weinkopf, and Rosemary Batt Index 467 Contents ix ...