The Responsible Contract Manager: Protecting the Public Interest in an Outsourced World

Contents

vii vii Contents List of Figures ix Preface xi Acknowledgments xv Part I The Basics 1 1 Defining Contracting and Contract Management 3 2 What Are the Public Ethics of Contracting? 23 3 What Is Network Management? 40 4 Ensuring Accountability and Democratic 60 Representation in Government Contracting Part II When Do You Contract, When Don’t You Contract, 89 and How Do You Find the Right Contractor? 5 When Should You and When Shouldn’t You Contract Out? 91 6 How Do You Find the Right Contractor? 104 Part III How Do You Manage Contractors? 119 7 Managing Contracts: The Skills You Need and What Can 121 Go Wrong—Twenty Common Problems in Contracting 8 Performance Measurement and Performance Management 145 Part IV Case Studies in Contracting 157 9 When Not to Contract: The U.S. Military and Iraq 159 10 When Contracting Really Works: Welfare-to-Work 169 in Philadelphia 11 When Contracting Really Doesn’t Work: 187 Atlanta’s Water Contract Part V Conclusions 201 12 Contracting, Representative Democracy, and Public Ethics 203 References 217 Index 233 This page intentionally left blank ...