Video Relay Service Interpreters: Intricacies of Sign Language Access

Appendix H - Focus Group Questions

185 Appendix H Focus Group Questions31 dEmOGRAPhIC32 1. Were you born deaf? 2. Are you the only person who is deaf in your family? 3. Where did you learn sign language? 4. What is your preferred means of communication? 5. When you sign, which sign system do you prefer? FOCUS GROUP dISCUSSION POINTS 1. Tell me about your experience with video relay service. 2. In what situations do you use sign language interpreters? 3. Is there a list of interpreters you prefer? 4. What credentials do you want your interpreter to have? 5. What do you think about video relay service? 6. Tell me about the last time you used video relay service. 7. Tell me about a time when you had a really good interpreter on video relay service. 8. Tell me about a time when you had an interpreter you didn’t like on video relay service. 9. Have you ever recognized an interpreter on video relay service? a. What do you do when you recognize the interpreter? 10. Which video relay service provider do you use the most? a. Why? 31. All questions will be presented in written English and American Sign Language. 32. Each person will be asked to introduce themselves including this information. ...